Path Robotics Is Hiring A Customer Success Manager

🌟 Build the Path Forward with Us!

Join Path Robotics in transforming manufacturing through innovative solutions and a passionate, diverse team dedicated to solving hard problems and creating the future of industry.

🚀 About Path Robotics

At Path Robotics, we’re tackling a trillion-dollar opportunity — pioneering new methods to support an industry hampered by a shortage of skilled labor. Our dedicated team of intelligent, hardworking, yet humble individuals daily achieve the impossible, always supporting one another along the way.

We are seeking an bilingual (English/Spanish) Customer Success Manager to ensure smooth implementation of our products and lay the foundation for growth in key accounts. You will be the voice of the customer, driving alignment across teams to maximize customer value and satisfaction.

Reporting to the Head of Mission Control, you will join a passionate, supportive team helping shape the future of manufacturing. 🚀

This role can be based at our Columbus, Ohio headquarters or operated remotely, with travel to the office expected as needed.

🛠️ What You’ll Do

• Serve as the primary contact for multiple customers across North America 🤝
• Manage the customer journey from post-signature support to ongoing engagement, coordinating with our internal deployments team 🏗️
• Act as the voice of the customer internally, bridging product, engineering, and sales teams 🗣️
• Coordinate ongoing customer touchpoints to ensure production planning aligns with our robotic systems’ capabilities ⚙️
• Own customer utilization of our robotic systems for your portfolio of accounts 🚀

🎯 Who You Are

• Fluent in both English and Spanish — able to communicate technical and business concepts effectively in both 🗣️
• Willing to travel up to 30% to customer sites to build relationships, provide support, and understand their operations ✈️
• Proficient in communicating complex technical subjects to non-technical audiences 💡
• Skilled negotiator capable of engaging stakeholders at all levels, including executive leadership 🤝
• Customer-obsessed with a genuine desire to deliver value through our products and services ❤️
• Excited to grow a book of business using modern monetization strategies 📈
• Detail-oriented and adaptable, thriving in a fast-paced environment 🔄
• Eager to be part of a venture-backed startup where your work makes an immediate impact 🌟
• Passionate about your work and committed to collaborative success 🤝

🌍 Who We Are

At Path Robotics, we love solving tough, interesting challenges in an environment that values innovation and diversity. We foster a culture where unique ideas are welcomed, and everyone’s voice matters.

All qualified applicants will receive consideration regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. 🌈

🎉 Why You’ll Love It Here

• 🍽️ Free lunch every day at the office!
• 🌴 Flexible PTO to balance life and work
• 🩺 Comprehensive Medical, Dental, and Vision insurance, with 100% coverage options for premiums for you and your dependents
• 🤰 6 weeks of 100% paid parental leave + an additional 6-8 weeks maternity leave for the birthing parent (12-14 weeks total)
• 💼 401K plan through Empower
• 💰 Paid referral bonuses

Job Type: Full-time