Dexian Is Hiring A Customer Success Manager

Job Opportunity: Payment Operations / Client Onboarding Coordinator

Join a dynamic team as a Payment Operations / Client Onboarding Coordinator and play a crucial role in managing operational support and client onboarding processes while working remotely. 💼✨

Location and Compensation

• Location: Remote
• Pay Rate: $60 - $68/hr
• Duration: 12 Months (Potential to extend & convert)

Work Environment

This role involves providing operational business support, project managing partner onboarding, training partners on our tools and systems, leading new product implementations, and resolving escalated customer issues. You will be managing relationships with complex, large partners while mentoring junior team members. 🌐🤝

Job Summary

As a key player in the team, you will:

• Support partners with operational processes and projects
• Lead initiatives to implement new products, releases, and solutions
• Resolve escalated customer issues promptly
• Coach and train Account Executives (AEs), especially new hires
• Identify opportunities for department improvements and process enhancements

Core Responsibilities

• Manage unique and complex partners with strategic importance
• Act as Subject Matter Expert on Authorization, settlement applications, and internal systems
• Lead department projects supporting company-wide initiatives
• Support leadership with data analysis and metrics-driven improvement strategies
• Oversee full lifecycle process improvements impacting multiple functions
• Collaborate with internal teams, clients, and technical staff to prioritize initiatives
• Bridge gaps between teams, processes, and systems to minimize failures
• Mentor and coach peers and Account Executives, facilitating training sessions
• Continuously seek and implement department improvements, ensuring client impact is positive

Minimum Qualifications

To qualify, you should have:

• Bachelor's Degree in Business, Technology, or related field
• 10+ years' experience in Payments, financial services, or related domain
• Or in lieu of a degree, 12+ years' experience in Payments or financial services

Preferred Qualifications

• Proficiency in Spanish (must); intermediate to fluent English required
• Proven expertise as a Payments Subject Matter Expert with strong record of operational excellence and process improvements

About Dexian

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing firm in the U.S., Dexian was established in 2023 through the merger of DISYS and Signature Consultants. Our platform connects talent, technology, and organizations to deliver transformative results. 🌟

Our brands include:

• Dexian DISYS
• Dexian Signature Consultants
• Dexian Government Solutions
• Dexian Talent Development
• Dexian IT Solutions

Learn more at https://dexian.com/.

Dexian is an Equal Opportunity Employer, dedicated to recruiting and hiring qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status. 🚀