remoterocketship Is Hiring A Customer Success Manager Bilingual

Join our team as a Customer Success Specialist and be the guiding force behind our clients' success, ensuring seamless onboarding, adoption, and long-term retention. 🚀

Job Description

Lead seamless onboarding and drive early activation, while continuously managing customer health, engagement, and adoption to ensure long-term success and retention.

Translate product usage into measurable business outcomes, reinforce value through strategic guidance and success reviews, and contribute to renewals and revenue growth via retention and expansion.

Provide responsive technical support and issue resolution, conduct investigations, improve documentation, and collaborate across teams while advocating for customer needs internally.

Requirements

• Fluent in English and Spanish, as you will partner with American and LATAM clients. 🌎
• A Psychology lover — you genuinely care about your clients’ focus and are passionate about sharing how AssessFirst can help. ❤️
• 12+ months of experience in a relevant role such as Customer Success, Sales, or Talent Acquisition.
• Commercial mindset with a focus on renewals and upsells.
• Empathy, problem-solving mindset, and a customer-first approach.
• Ability to explain technical concepts to non-technical audiences.
• Strong stakeholder management and communication skills.

Benefits

• Health insurance: covered by Deel.
• Team life: vibrant culture and 3 company offsites per year to connect and have fun. 🎉
• Coworking access: shared spaces up to 6 times a month via Worklib.