Fidelity Investments Is Hiring A Customer Service Representative

Customer Service Representative 🌍

Join our international team in Kronberg, Germany, as a Customer Service Representative fluent in English and one or more of the following languages: Mandarin, Italian, German, and/or Japanese. Be part of a growing global company dedicated to delivering exceptional stock plan services and enhancing participants' experiences worldwide!

About Stock Plan Services (SPS)

As a division of Fidelity Management & Research (FMR) Workplace Investing, SPS provides equity compensation administration to over 800 multinational corporations, supporting more than 2.8 million employees globally. Over 750,000 employees outside the US receive support from our Kronberg, Germany center.

What We Offer 🎁

• Competitive salary 🍀 plus performance-based bonus
• Hybrid work model 💻 with at least one week onsite per month (subject to change)
• Welcome package 📦 equipped for remote work
• Peaceful office surroundings 🌳 amidst the Taunus Forest
• On-site amenities 🏢 including subsidized staff restaurant, free parking, private gym, and shuttle service 🚍
• Financial benefits 💰 including Fidelity Employee Pension Plan and Capital Accumulation Benefits (VWL)

Your Role 🤝

• Provide multilingual phone support to international SPS participants for plan queries and administrative requests
• Educate participants on equity awards, stock options, RSUs, and Employee Stock Purchase Plans (ESPP)
• Assist with website navigation and participant account maintenance (address changes, PIN resets, etc.)
• Contribute to process improvements within your team

The Skills You Bring ⭐

• Multilingual proficiency in English (C1/2, TOEFL 95+ or equivalent) and at least one of the following: Mandarin, Italian, German, Japanese
• Customer support experience, ideally in a call center environment with metrics focus
• Financial qualifications or background (preferred)
• Excellent communication and interpersonal skills
• Interest in the financial services industry, economy, and trends
• Ability to empathize, collaborate, and thrive in a fast-paced, evolving environment
• Attentive to details with problem-solving skills

Company Overview 🌟

Fidelity Investments is a private company committed to enhancing the financial well-being of our clients. We assist individuals, organizations, and advisors in investing and planning for the future through innovative solutions and dedicated support.

Join Us! 🚀

Fidelity is an equal opportunity employer and fosters a culture of inclusion and diversity. We support employees with disabilities and welcome conversations about reasonable accommodations during recruitment and beyond.

Discover your potential with us at fidelitycareers.com and find your place in our global team!