Fidelity Investments Is Hiring A Customer Service Representative

Join Our Team as a Customer Service Representative in Kronberg, Germany! 🌍

Stock Plan Services is seeking multilingual professionals fluent in English and one or more of Mandarin, Italian, German, or Japanese to provide exceptional support in a dynamic, global environment.

Who We Are

Stock Plan Services (SPS), a division of Fidelity Management & Research (FMR) Workplace Investing, administers equity compensation plans for over 800 multinational corporations. We support more than 2.8 million employee participants worldwide, with a dedicated SPS Center located in Kronberg, Germany, assisting more than 750,000 employees outside the US.

What We Offer 🎁

• Competitive salary along with performance-based bonuses
• Hybrid work model: flexibility to work onsite at least one week per month (subject to change)
• Full welcome package equipped for working from home
• Scenic office location amidst the tranquil Taunus Forest
• On-site amenities: subsidized staff restaurant, free parking, private gym, and private bus shuttle to Kronberg train station
• Employee benefits: Fidelity Pension Plan and Capital Accumulation Benefits (VWL)

Your Role & Key Responsibilities

• Multilingual support: Provide telephone assistance to international SPS participants with diverse plan administration requests
• Educational support: Explain Equity Awards, Stock Options, RSUs/Awards, and ESPP plans
• Website navigation assistance
• Participant account maintenance: Handle address updates, PIN resets, and more
• Process improvements: Continuously seek ways to enhance team efficiency and service quality

Qualifications & Skills

• Language proficiency: Fluent in English (C1/2 level, TOEFL 95+ or equivalent) and at least one of the following: Mandarin, Italian, German, or Japanese
• Customer support experience: Proven record in client support and problem-solving, preferably in call center settings
• Financial background: Qualifications or familiarity with finance preferred
• Strong communication skills
• Interest in finance: Keen understanding of industry trends and economic factors
• Interpersonal skills: Empathetic, engaging, and team-oriented
• Problem-solving mindset: Detail-oriented and adaptable in a fast-paced environment

About Fidelity Investments

As a privately held company, Fidelity is committed to enhancing clients’ financial well-being. We help individuals invest and plan for their futures, assist organizations in delivering employee benefits, and provide institutions and independent advisors with tailored investment and technology solutions.

Join Us & Thrive 🌟

Fidelity Investments prides itself on fostering a diverse and inclusive culture. We are an equal opportunity employer and welcome applicants needing reasonable adjustments during the recruitment process. Discover your potential with Fidelity at fidelitycareers.com.