Fidelity Investments Is Hiring A Customer Service Representative

Join a dynamic, multilingual customer service team and contribute to a global leader in stock plan administration, fostering your professional growth and intercultural collaboration. 🌍

Customer Service Representative

Location: Kronberg, Germany
Company: Stock Plan Services, a part of Fidelity Management & Research (FMR) Workplace Investing

About the Role

Are you an **excellent communicator** with an *outgoing personality* and a passion for helping others? If so, we invite bilingual and multilingual professionals to join our international team and support our global expansion. As a vital part of our service delivery, you will enhance the participant experience across various stock plan products and services. 🌟

Who We Are

Stock Plan Services (SPS) manages equity compensation programs for over 800 multinational corporations, supporting more than 2.8 million employees worldwide, including **more than 750,000** outside the US. Our Kronberg-based SPS Center provides administrative support and retail brokerage services in a vibrant, multicultural environment.

What We Offer

• Competitive salary plus performance-based bonus 💰
• Hybrid work model with at least one week per month onsite (subject to change)
• Fully equipped home office kit for remote work
• Office nestled in the tranquil Taunus Forest
• On-site subsidized restaurant
• Free onsite parking
• Access to private sports gym
• Free shuttle service between Kronberg train station and the office
• Fidelity Employee Pension Plan & Capital Accumulation Benefits (VWL)

Your Responsibilities

• Provide **multilingual telephone support** to international participants for plan administration requests and inquiries 📞
• Deliver **plan education** on Equity Awards, Stock Options, RSUs/Awards, and ESPP to participants
• Assist with **website navigation support**
• Manage participant accounts (address updates, PIN resets, etc.)
• Proactively seek improvements in team processes

Qualifications & Skills

• Proficiency in at least one of the following languages: Mandarin, Italian, German, or Japanese
• Fluent in English (C1/C2 level, TOEFL 95+ or equivalent)
• Proven customer service, client support, and problem resolution skills (preferably in a call center environment)
• Financial background or qualifications are a plus
• Exceptional communication and interpersonal skills
• Interest in financial services, economy, and industry trends
• An empathetic, team-oriented mindset with a keen eye for detail
• Ability to thrive in a fast-paced, evolving environment

Company Overview

Fidelity Investments, a privately-held company, is dedicated to enhancing the financial well-being of its clients. We support individuals, companies, and institutions with innovative investment solutions, technology, and benefit programs. Our culture values **diversity, inclusion, and work-life balance**. 🌱

Join Us

Fidelity is committed to equal employment opportunities and fostering an inclusive workplace. We welcome candidates who may benefit from reasonable adjustments during the recruitment process.

Discover your career with Fidelity: fidelitycareers.com 🚀