Fidelity Investments Is Hiring A Customer Service Representative

Join a leading global company in the stock plan administration industry, offering exciting multilingual customer service opportunities in Kronberg, Germany!

Customer Service Representative

Stock Plan Services (SPS) is seeking enthusiastic applicants fluent in English and proficient in one or more of the following languages: Mandarin, Italian, German, and/or Japanese. If you're already authorized to work in Germany, we invite you to be part of our dynamic team!

Are You a Perfect Fit? 🗣️✨

• Amazing communicator with an outgoing personality?
• Enjoy helping and supporting others?
• Interested in working with international, multi-lingual stock plan experts?
• Eager to contribute to global expansion efforts?

If so, join us in delivering outstanding participant experiences and be part of an industry leader in stock plan service administration!

About Us 🌍

Stock Plan Services (SPS) is a division of Fidelity Management & Research (FMR) Workplace Investing, serving over 800 multinational corporations and managing equity compensation plans for more than 2.8 million employees worldwide. Our Kronberg, Germany, center provides administrative support and retail brokerage services to over 750,000 employees outside the US.

What We Offer 🎁

• Competitive salary plus performance-based bonus
• Dynamic working model: hybrid setup requiring onsite work one week per month (subject to change)
• Welcome package with everything needed to work remotely
• Modern office nestled in the tranquil Taunus Forest
• On-site, subsidized restaurant and free parking
• Access to private sports gym and free shuttle bus to Kronberg train station
• Fidelity Employee Pension Plan and Capital Accumulation Benefits (VWL)

Your Role & Responsibilities 🚀

• Provide multilingual phone support to international SPS participants for plan queries and administration requests
• Educate participants on Equity Awards, Stock Options, Restricted Stock Units/Awards, and Employee Stock Purchase Plans (ESPP)
• Assist with website navigation and participant account maintenance (address changes, PIN resets, etc.)
• Identify and suggest process improvements for team efficiency

Skills & Qualifications ✅

• Proficiency in at least one of the following languages: Mandarin, Italian, German, or Japanese, plus fluent English (C1/2 level, TOEFL 95+ or equivalent)
• Reliable customer service, client support, and problem-solving skills (preferably in a call center environment)
• Financial background or qualifications preferred
• Strong communication skills and financial market interest
• Engaging team player with excellent interpersonal skills and empathy
• Ability to thrive in a fast-paced, evolving environment
• Detail-oriented problem solver with a proactive attitude

About Fidelity 💼

Fidelity Investments is a privately held company committed to enhancing clients’ financial well-being. We help individuals plan their future, support organizations in employee benefits, and provide institutions and advisors with cutting-edge investment solutions.

Join Our Team! 🌟

Fidelity is an equal opportunity employer dedicated to fostering a culture of diversity and inclusion. We welcome candidates requiring reasonable adjustments during the recruitment process. Discover your potential with us at fidelitycareers.com.