CB Talents Is Hiring A Customer Service Representative

Customer Success Specialist (CSS) - Your Role in Delivering Outstanding Customer Experiences 🚀

The Customer Success Specialist (CSS) plays a vital role in ensuring customers receive prompt, professional, and empathetic support through inbound calls and emails, serving as the primary contact for users of the client’s online shopping platform. This position is key to fostering a smooth and positive customer journey while representing the company's brand with integrity and professionalism.

Core Values 💡

• Responsibility – Acting as the face of the brand and representing it with integrity
• Quality & Excellence – Striving to deliver the best possible customer experience

Key Responsibilities ✅

• Respond to customer inquiries via phone and email in a timely and professional manner
• Assist customers with online orders and related concerns
• Handle customer issues with empathy, accuracy, and efficiency
• Process payments and manage sensitive information securely
• Identify and escalate urgent or complex issues when needed
• Maintain a positive and professional attitude in all interactions
• Collaborate with team members to improve processes and service quality
• Stay updated through training and continuous learning
• Meet performance targets and adhere to company policies

Qualifications 🎓

Education

• Diploma or Bachelor’s Degree in any field
• Minimum B2 level English proficiency (spoken and written)

Experience

• At least 6 months of customer service experience (any industry)
• Fresh graduates are welcome, especially from communication-related fields
• Call center experience is an advantage but not required

Skills & Competencies 🌟

• Strong customer service and problem-solving skills
• Effective communication and active listening
• Ability to manage customer expectations and handle objections professionally
• High emotional intelligence and ability to stay calm under pressure
• Positive attitude, adaptability, and willingness to learn
• Critical thinking and analytical skills