remoterocketship Is Hiring A Customer Service Representative Bilingual

Join our team to provide dedicated member support, ensuring a seamless healthcare experience for our members across your region.

Job Responsibilities 🩺

• Member Support & Engagement: Conduct Welcome Calls and onboard new members effectively.
• Care Coordination: Ensure members have access to primary care providers (PCPs) and specialists to facilitate comprehensive care.
• Scheduling & Records: Assist in scheduling provider appointments and obtaining necessary medical records.
• Member Inquiry Resolution: Handle calls regarding eligibility, benefits, and other member concerns.

Requirements ✅

• Minimum of 1 year experience in customer service
• Experience with high-volume inbound customer service preferred
• Knowledge of ICD-10 and CPT coding systems
• Keyboard typing speed of 40+ words per minute
• High School Diploma or GED required
• Bilingual in English and Spanish preferred

Benefits 🎁

• Health insurance coverage
• Retirement plans
• Paid time off
• Flexible work arrangements
• Opportunities for professional development