Cape Air Is Hiring A Customer Service Agents

Join Our Team as a Customer Service Agent at Cape Air! ✈️

This role involves direct interaction with customers at the ticket counter, requiring excellent customer service skills and a positive attitude to ensure a great experience for all passengers.

Primary Responsibilities

• Check in passengers and baggage using Cape Air's reservation system
• Make passenger reservations and rebook flights as needed
• Make boarding announcements to passengers
• Provide extra assistance to passengers with special needs
• Assist the main Cape Air Reservations Department by handling remote reservation calls (if applicable to station)
• Share information with pilots, ramp, and operations team via radio communications
• Organize ticket and cash reports
• Handle delayed or missing baggage and process claims
• Ensure compliance with FAA and airport security procedures
• Perform additional duties as assigned

Qualifications

• Airline work experience preferred
• Experience with airline reservation systems preferred
• Must be at least 18 years old
• High school diploma or equivalent required
• Valid US driver’s license required
• Ability to lift up to 70 lbs.
• Basic computer skills required
• Excellent communication and customer service skills necessary
• Effective interpersonal interaction skills
• Ability to work independently and adapt to changing priorities
• Strong oral and written communication abilities
• Flexibility to work nights, weekends, and holidays

This position demands a deep knowledge of Cape Air and embodying the Cape Air MOCHA HAGoTDI spirit! 🌟