Sitel Corp. Is Hiring A Customer Service Advisor Bilingual

Join Our Team as a Bilingual Customer Service Advisor (English & French) 🌍

Enhance your career by providing exceptional support in both English and French, ensuring a positive customer experience in every interaction.

About the Role

As a Bilingual Customer Care Agent, you will handle incoming calls and emails in both languages, delivering accurate information, resolving inquiries and complaints, and providing level-1 technical support with professionalism, empathy, and efficiency. Your role is vital in representing our brand and maintaining high customer satisfaction standards.

Key Responsibilities

• Handle a wide variety of customer cases via phone and email in both English and French 📞✉️
• Listen attentively, identify customer needs, and demonstrate understanding and empathy 🤝
• Select the most appropriate resolution path for each case and ensure proper follow-up ✅
• Maintain composure and professionalism at all times 🎯
• Accurately record, update, and document customer cases in the designated tools 📊
• Represent the company with a positive, customer-first attitude 🌟

Required Profile

• Strong schedule flexibility; availability to work 44 hours per week on a rotating shift basis ⏰
• Minimum of a high school diploma (Baccalaureate or equivalent) 🎓
• Excellent command of both English and French (C1 level in English required; strong spoken/written French) 🗣️🇫🇷
• Proven experience in customer service or commercial roles, ideally in a call center environment 📞
• Experience in customer satisfaction–focused projects is a strong plus 👍
• Interest or familiarity with wellness, mindfulness, or meditation is appreciated 🧘‍♂️

What We Offer

In addition to a permanent contract (CDI), social security coverage, private health insurance, and transportation for late shifts, Foundever provides:

• Certification training 📚
• Performance bonus 💰
• Competitive and evolving salary 💼
• Private health insurance 🏥

Additional Details

This position is open to individuals with reduced mobility. 🧑‍🦽

Working Hours & Compensation

Net salary + bonuses + attractive incentives 💸