Sitel Corp. Is Hiring A Customer Service Advisor Bilingual

Join Our Team as a Bilingual Customer Service Advisor (English & French) 🌟

Enhance your career by providing outstanding support to customers in both English and French, contributing directly to our company's success and customer satisfaction.

Position Overview

As a Bilingual Customer Care Agent, you will handle incoming calls and emails to deliver an exceptional customer experience. Your main roles include providing accurate information, resolving inquiries and complaints, and offering level-1 technical support—with professionalism, empathy, and efficiency. Your efforts will help represent our brand and uphold high standards of customer satisfaction.

Key Responsibilities

• Handle a wide variety of customer cases via phone and email in both English and French 📞✉️
• Listen attentively, identify customer needs, and demonstrate clear understanding and empathy
• Select the most appropriate resolution path for each case and ensure proper follow-up
• Maintain composure and professionalism at all times
• Accurately record, update, and document customer cases in designated tools 🗃️
• Represent the company with a positive, customer-first attitude

Required Profile

• Strong schedule flexibility; available to work 44 hours per week on a rotating shift basis
• Minimum of a high school diploma (Baccalaureate or equivalent)
• Excellent command of both English and French (C1 level in English required; strong spoken/written French)
• Proven experience in customer service or commercial roles, ideally in a call center environment
• Experience in customer satisfaction-focused projects is a strong plus 🌟
• Interest or familiarity with wellness, mindfulness, or meditation is appreciated

Additional Benefits

Alongside a permanent contract (CDI), we offer:

• Social security coverage
• Private health insurance
• Transportation provided for late shifts
• Certification training 🎓
• Performance bonuses 💸
• Competitive and evolving salary 💼
• Position open to individuals with reduced mobility ♿

Working Hours & Compensation

Enjoy a net salary + bonuses + attractive incentives for your dedication and service.