TTEC Is Hiring A Customer Experience Specialist Bilingual

Join a global leader in customer experience with an emphasis on delivering first-class service across diverse markets. We are currently hiring a French Bilingual Customer Experience Specialist to create and sustain memorable customer interactions, while being part of a vibrant and inclusive culture.

🌟 About the Role

As a Customer Experience Specialist (CXS), you will engage with customers and prospects to foster loyalty by understanding their needs, addressing concerns, and providing exceptional support. Empowered to make decisions, you will utilize customer satisfaction tools to ensure each customer leaves with a positive impression and lasting loyalty.

🎯 What You’ll Be Doing

• Deliver outstanding customer service by building trust and enthusiasm, guiding customers from online browsing to pre-buy experiences, including vehicle information, promotions, and product education.
• Be a product knowledge resource supporting all service inquiries.
• Coordinate and schedule activities for special events.
• Actively listen and efficiently control interactions to maintain professionalism.
• Serve as a liaison between customers, support teams, and dealerships, following up to boost satisfaction.
• Handle inbound calls, emails, and chats with courtesy, knowledge, and helpfulness.
• Follow up diligently on customer inquiries, resolve issues using available resources, including dealers and experts.
• Document interactions accurately and promptly.
• Utilize customer satisfaction tools such as financial assistance, service plans, and maintenance options to resolve concerns.
• Participate in marketing and sales projects to contribute to business growth.
• Achieve goals set by management and provide feedback for continuous improvement.
• Collaborate effectively with team members, offering support when needed.

🧠 What You Bring to the Role

• High school diploma required; Associate or bachelor’s degree is a plus.
• At least 2 years of experience in customer service, call centers, hospitality, or sales.
• Experience in luxury brands or automotive industry is advantageous.
• Excellent English and French (fluent both oral and written) communication skills.
• Strong interpersonal and relationship-building abilities.
• Typing speed of at least 30 words per minute.

💼 What You Can Expect

• Starting pay rate of $18.34 per hour plus a $2.00/hr bilingual French differential.
• Comprehensive health benefits: health, dental, vision, life insurance.
• Financially supportive options like FSA, HSA, 401(k).
• Paid time off: vacation, sick leave, and holidays.
• Tuition reimbursement and ongoing training & development.
• An employee rewards program and discounts.

🚀 About Your Role

You will serve as the primary contact point for customers, addressing their sales inquiries, product questions, service issues, and dealer information through a combination of phone calls, emails, and other correspondence methods.

🌍 About Percepta

Founded in 2000 as a joint venture with TTEC, Percepta focuses on building customer loyalty globally across multiple channels and languages. We pride ourselves on our values:

• Lead with humility by listening first and leading with empathy.
• Service beyond self by serving clients, customers, and teammates with integrity.
• Leave it better by taking ownership of every interaction and process.
• Win together through collaboration and support.
• Deliver remarkable experiences that exceed expectations.

As an equal opportunity employer, Percepta values diversity and inclusivity, striving to create a workplace where every employee feels valued and authentic. Diversity fuels our innovation and service excellence in our global community.

🌐 About TTEC

TTEC is a leader in customer experience technology and services, dedicated to creating transformative engagement solutions. Operating since 1982 with over 10,000 employees worldwide, TTEC emphasizes human-centric, tech-enabled customer interactions grounded in core values that prioritize empathy, service, ownership, collaboration, and remarkable delivery. Learn more at TTEC Careers.

📝 Qualifications & Benefits

• Benefits: Paid sick days, parking, performance bonuses, prescription coverage, professional development, retirement plans, tuition reimbursement, work from home options, employee discounts, and more.
• Skills: Automotive industry knowledge, customer relations, bilingual fluency, communication, organization, problem-solving, and team collaboration.

Join us in delivering exceptional service and making a meaningful impact worldwide! 🌍