RH Is Hiring A Customer Experience Associate

Join our team as a Customer Experience Associate (Hospitality, French Speaking) and play a vital role in delivering exceptional luxury service while embodying our brand's essence. This role is perfect for a polished, service-minded professional passionate about design and home furnishings.

Job Overview

RH — at its core — is about taste, and we aim to scale that taste globally. We believe our greatest asset is our people: energetic, creative individuals with a positive outlook who see solutions instead of problems. If you thrive in a team-oriented environment and are driven to provide unparalleled customer service, this position is for you.

✨ Your Responsibilities

• Live Our Vision, Values, and Beliefs daily
• Represent the RH brand through polished communication, impeccable personal appearance, and professionalism
• Engage with customers to identify their needs and work with the best associates to deliver an exceptional experience
• Collaborate with cross-functional teams and leaders to exceed customer expectations
• Build loyalty and increase revenue by having a thorough knowledge of RH products, processes, and systems
• Innovate with entrepreneurial spirit and passion for building lasting relationships
• Qualify and educate potential design clients about RH Interior Design services

📝 About You — Our Ideal Candidate

• Minimum 1+ years of experience in customer service, luxury retail, or hospitality (preferred)
• Fluent in French (written and verbal)
• Poised and confident when engaging with high-end customers, maintaining confidentiality
• People-focused with excellent relationship-building skills
• Passionate about delivering first-class service and exceeding customer expectations
• Capable of managing multiple priorities
• Strong analytical, problem-solving, and decision-making skills
• Strategic, highly organized, and results-oriented
• Excellent verbal and written communication
• Attention to detail and dedication to quality
• Proficient with Mac OS, iOS devices, Microsoft Office, Salesforce, and Google Applications
• Willing to work flexible hours, including evenings, weekends, and holidays
• Ability to be productive in a remote working environment

🌟 About Us

RH is an equal opportunity employer committed to diversity and inclusion. We do not discriminate based on race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other protected category.

We are dedicated to promoting pay equity. Salary is determined based on experience, qualifications, and geographic location.

Job Category

Call Center