The PCA Group Is Hiring A Coordinator, International Logistics

Join Our Global Beauty Enterprise: International Logistics Operations Coordinator Role

The PCA Group of Companies, a privately owned global beauty holding company with a rich history spanning over 36 years, is seeking a dedicated International Logistics Operations Coordinator to support its dynamic operations worldwide.

About PCA Group of Companies

Founded 36 years ago, the PCA Group is a leading private global beauty holding enterprise. Currently managed by the founders and next-generation family members, our group employs approximately 1,500 talented individuals across five international locations.

We specialize in omnichannel distribution, fulfillment, and brand development within the beauty industry. Our group comprises multiple subsidiaries—each with unique leadership, strategic direction, and distinct financial structures.

Role Overview

The International Logistics Operations Coordinator will play a vital role in the efficient management of warehouse operations, order processing, and coordination with international clients. Acting as a crucial liaison between U.S.-based operations and China-based partners, this individual will ensure seamless communication, optimize logistics workflows, and uphold high service standards.

Key Responsibilities

Product & Inventory Management 🛍️

• Verify inbound shipments and ensure product arrivals align with client instructions
• Prepare and maintain receiving, sorting, and inventory reports
• Coordinate inbound processing, shelving, and inventory placement
• Monitor shelf life, damaged goods, and overall product quality
• Conduct routine inventory checks and audits
• Support remote inspection and quality control initiatives

Order Management 📦

• Process inbound and outbound orders within designated service levels
• Coordinate warehouse appointments and shipment schedules
• Investigate and resolve shipment delays and issues
• Manage canceled orders and package exceptions
• Address customs feedback related to shortages or discrepancies
• Communicate order exceptions with customer service teams

International Communication & China Operations Support 🌎

• Engage daily with China-based clients, suppliers, and platform representatives using Mandarin and English
• Translate operational updates, requests, and issues between U.S. and overseas teams
• Coordinate timely responses across multiple time zones
• Build and sustain strong relationships with international partners
• Support onboarding of new China-based clients and brands
• Assist internal teams with cross-border communication and problem-solving

Financial & Administrative Support 💼

• Submit monthly value-added service fees based on completed work
• Reconcile invoices and verify billing accuracy
• Maintain detailed operational records and reports

Ticket & Systems Coordination 🎫

• Respond promptly to system tickets and operational work orders
• Coordinate packing video requests with warehouse teams
• Escalate system or process issues to IT or relevant departments

Client & Platform Support 🤝

• Update and maintain client-facing SOPs for inbound, outbound, transfer, and returns processes
• Keep client contact information current and communication channels clear
• Provide daily operational reports to platform representatives
• Assist with capacity planning during peak seasons and promotional periods
• Support resolution of platform-related operational challenges

Core Competencies

• Strong organizational and time management skills
• Excellent verbal and written communication abilities
• High attention to detail and accuracy
• Ability to multitask and prioritize effectively in a fast-paced setting
• Strong analytical and problem-solving skills
• Capability to collaborate across international teams

Qualifications & Experience

• Fluent in both English and Mandarin (spoken and written)
• Proficiency in Microsoft Excel and general computer systems preferred
• Experience in logistics, warehouse management, supply chain, or fulfillment desirable

Educational Background

• High school diploma or equivalent required
• Associate or bachelor’s degree preferred
• Previous experience in logistics, supply chain, or warehouse operations is a plus

Work Environment & Schedule 🕘

This role operates within a professional office and warehouse environment, requiring regular interaction with internal teams and external partners. The position is in-house, Monday through Friday, from 9:00 AM to 6:00 PM.

Compensation & Benefits 💰

• Hourly pay competitive based on experience ($23 - $29 per hour)
• Employee discounts on beauty products and more
• Medical, dental, vision, and supplemental benefits available after 60 days
• 401(k) plan available after one year, with up to 4% company matching
• Paid holidays and 12 days of PTO annually

Equal Opportunity Statement

PCA Group of Companies is committed to creating a diverse workforce and is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.