Home Healthcare Agency Is Hiring A Coordinator

Transform the Future of Home Care with TEAM NY – Join Us as a Care Coordinator!

TEAM NY is a leader in delivering compassionate home care services to Chinese-American patients across New York City and Long Island, supporting diverse communities with a dedicated network of licensed agencies. We are seeking motivated individuals who share our mission to make a meaningful difference in people's lives.

Company Overview

TEAM NY coordinates essential home care services through three Licensed Home Care Service Agencies (LHCSAs): ABI Healthcare, ATD Home Health Agency, and Life Improvement Homecare. As the largest and most established company in this space, we pride ourselves on our long-standing commitment to excellence and community support.

Role Summary

We are looking for a passionate, organized, patient, and articulate Care Coordinator to join our team. You will be assigned to one of our three agencies where you will be a pivotal part of our operations. This role is the heart of our service delivery, acting as the primary point of contact for patients, caregivers, and families. If you thrive on helping others and are dedicated to providing exceptional care, we want to hear from you! 😊

What You’ll Do

• Coordinate Care: Match seniors with caregivers and manage schedules to ensure seamless care delivery. Be the problem solver when issues arise.
• Build Connections: Demonstrate empathy and patience, fostering meaningful relationships to enhance seniors' wellbeing.
• Deliver Excellent Service: Respond quickly to questions and ensure families feel supported and valued.
• Shape Strategy: Collect data and identify trends to support informed decision-making.
• Maintain Business Flow: Work collaboratively with insurance partners to keep operations smooth and efficient.
• Ensure Compliance: Safeguard patient, caregiver, and company data, train staff on electronic visit verification (EVV), and adhere to NY State regulations.

What You’ll Bring

• Experience: Prior customer service experience and a genuine love for helping people.
• Education: High school diploma or GED required.
• Language Skills: Proficiency in English and Mandarin and/or Cantonese; additional Chinese dialects are a plus.
• Technical Skills: Comfortable using computers and quick to learn new software tools.
• Problem-Solving: Ability to resolve issues promptly, viewing challenges as opportunities.
• Organizational Skills: Excellent time management and multitasking abilities.
• Cultural Sensitivity: Deep respect and understanding of the diverse communities we serve.

Why Join Team NY?

• Growth: Be part of New York’s fastest-growing agency within a national network.
• Impact: Contribute to shaping the future of home care services.
• Community: Collaborate with a close-knit team that values empathy, respect, dignity, and friendship.

Location & Details

Location: Flushing, NY (approximately 30-45 minutes from Manhattan). In-office work five days a week.

Job Type: Full-time

Pay Range: $20.00 - $23.00 per hour

Benefits

• ✅ 401(k) retirement plan
• ✅ Health insurance
• ✅ Paid time off

Language Requirement

Chinese (required)

Work Location

In person