GRUBBRR® Is Hiring A Client Success Manager

Join the Dynamic Team at GRUBBRR! 🚀

Exciting opportunity for a Bilingual Client Success Manager to make a significant impact in a leading fintech and hospitality technology company based in Boca Raton, FL.

Location & Work Details 📍

• Location: Boca Raton, FL
• Work Schedule: Full-Time, In-Office
• Reports To: Senior Client Success Leader
• Compensation: $60,000+ annual base + Benefits & Discretionary Bonus

About GRUBBRR 💡

GRUBBRR is a trailblazer in self-ordering and guest engagement technology, revolutionizing customer interaction across restaurants, hospitality, stadiums, arenas, and government settings.

Our platform supports high-volume operations with kiosks, POS systems, kitchen displays, digital menu boards, online ordering, and advanced analytics for renowned brands worldwide.

As a fast-growing fintech and hospitality tech enterprise, we deliver innovative, scalable solutions across complex organizational landscapes.

Role Summary 🎯

We are looking for a Bilingual Client Success Manager (English/Spanish) to serve as the primary relationship owner for a portfolio of enterprise clients post-implementation.

This customer-facing role focuses on driving adoption, retention, satisfaction, and long-term value in multi-location deployments, acting as a trusted advisor to executives and operational teams alike.

Why Bilingual Capability Matters 🌎

Our diverse client base includes many Spanish-speaking operators, site managers, and support staff, making bilingual skills essential for success.

• Conduct business reviews, training, and operational discussions in both languages
• Bridge communication between executive leadership and on-the-ground teams
• Ensure clarity, adoption, and alignment across all organizational levels

Responsibilities & Key Activities 🛠️

🔹 Customer Relationship & Adoption Leadership

• Develop and maintain long-term relationships with enterprise clients, including executives and operational teams
• Gain deep understanding of each client's deployment, goals, and success metrics
• Drive platform adoption through proactive engagement, best practices, and strategic advice
• Establish trusted advisor status across multiple organizational levels

🔹 Product Advocacy & Value Expansion

• Identify opportunities for clients to maximize the use of GRUBBRR’s technology stack
• Lead feature adoption activities such as demos, enablement sessions, and release discussions
• Support business growth by aligning platform capabilities with client needs

🔹 Retention, Risk & Growth Support

• Monitor adoption trends, engagement metrics, and success plans
• Identify potential risks and implement mitigation strategies
• Collaborate with Sales and leadership on renewals and expansion opportunities
• Own accountability for customer satisfaction and retention outcomes

🔹 Issue Management & Executive Communication

• Act as customer advocate during critical issues, ensuring timely resolution and updates
• Deliver clear, strategic updates to executives during normal operations and escalations
• Proactively communicate system changes and optimization opportunities

🔹 Cross-Functional Collaboration

• Coordinate between clients and internal teams (Product, Engineering, Support)
• Translate customer needs into actionable insights for product development and delivery
• Contribute to best practice sharing and team-wide success initiatives

🔹 Governance & Continuous Improvement

• Lead Quarterly Business Reviews (QBRs) and ongoing success planning
• Define and track key success metrics aligned with client objectives
• Advance GRUBBRR’s customer success frameworks and processes

What Success Looks Like 🌟

• High levels of customer satisfaction, retention, and platform adoption
• Strong relationships with executives as a trusted advisor
• Proactive risk mitigation and problem resolution
• Increased customer value via platform expansion
• Clear, confident communication across organizational levels

Required Experience & Qualifications ✅

• Fluent in English and Spanish (professional proficiency)
• Bachelor’s degree or equivalent experience
• 3–5+ years in Customer Success, Enterprise Software, Tech Consulting, or related fields
• Experience managing complex, multi-location or enterprise tech solutions
• Excellent communication skills for technical and business audiences
• Proven stakeholder influence, including at Director, VP, and C-level
• Strong organizational skills and ability to prioritize in fast-paced settings
• Comfortable working with cross-functional technical teams
• Must be able to work full-time at GRUBBRR’s Boca Raton office 🏢

Nice to Have 🌟

• Experience in hospitality tech, POS, kiosks, fintech, or payments
• Background supporting franchise systems, stadiums/venues, or government clients
• Experience with renewals, success planning, and account growth strategies
• Knowledge of software development lifecycle and product teams

Why Work at GRUBBRR? 🤝

• High-visibility role with real ownership and strategic influence
• Opportunity to shape and scale the Customer Success function
• Work with innovative AI-driven, self-ordering, and fintech technologies
• Exposure to large-scale enterprise environments
• Collaborative, performance-driven culture with strong leadership
• Modern Boca Raton office designed to foster creativity and teamwork
• Equity opportunities in a rapidly growing company
• Be part of a platform redefining customer-business interactions globally

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