True Care Is Hiring A Client Services Coordinator

True Care is a dedicated LHCSA providing exceptional home care services across the New York Metropolitan area, upstate New York, Westchester, and Colorado (under the name Andrea's Angels). Our passionate team strives to enhance the quality of life for our clients through personalized care and a commitment to excellence. Join us in our mission to set the standard in homecare services! 😊

Company Overview

About True Care

True Care is a Licensed Home Care Services Agency (LHCSA) committed to delivering outstanding home health care. Our team of healthcare professionals is dedicated to ensuring our clients and their caregivers experience the highest level of service. We prioritize individualized attention, client satisfaction, and continuous improvement in staff, procedures, and responsiveness.

Our Mission

Our goal is to raise the standard of homecare by maintaining excellence in staffing, procedures, and client engagement. We are passionate about helping our clients live comfortably and independently at home. 🏡

Position: Home Care Client Services Coordinator

Location & Schedule

📍 Brooklyn, NY
🕒 Full-time, Monday–Friday, 9 am – 5 pm (onsite)

Position Summary

The Home Care Client Services Coordinator manages caregiver placement and visit confirmations for our patients. Responsibilities include developing and maintaining staff schedules, verifying attendance, and facilitating communication between caregivers, patients, and their families, all while adhering to True Care’s policies. The role also involves case management for an assigned caseload aimed at delivering top-quality service. 📝

Key Responsibilities

• 🔑 Strategically coordinate care placements using HHAeXchange
• 🩺 Maintain a caseload of 90-115 patients, ensuring excellent home care services
• 🎓 Participate in departmental training sessions
• 🤝 Assist the Team Lead with staffing coverage and challenges
• 🗨️ Communicate with staff about scheduling, attendance, and larger operational issues
• ✔️ Verify daily caregiver attendance and manage staffing to accommodate no-shows or call-outs based on patient needs
• 📞 Handle incoming calls, emails, and faxes regarding reports and status updates, liaising with physicians and contracts
• 💬 Coordinate appointment scheduling and communicate changes with patients and families
• 📅 Maintain and document caregiver schedules and service records in HHAeXchange
• 🔍 Verify billed services against requests for accuracy
• 🙌 Ensure patient confidentiality, privacy, and dignity at all times
• 📌 Participate in case conferences, training, caregiver exit interviews, and orientations
• 🤗 Provide supportive communication to patients, families, physicians, and team members

Required Qualifications

• 🎓 High School diploma or GED
• 💻 Knowledge of HHAeXchange (highly preferred)
• 🗣️ Bilingual fluency in Spanish
• 🤝 Strong interpersonal and communication skills
• 😊 Ability to handle sensitive situations with empathy and patience, especially with elderly clients
• ⚡ Ability to multitask efficiently in a fast-paced environment
• 🕴️ Professional demeanor when addressing issues

Benefits

• 🩺 Health, dental, and vision insurance
• 💰 401(k) plan with company match
• 🌴 Paid Vacation, Holidays, Sick Leave, and Floating Holidays
• 📚 Professional development opportunities
• 🌟 Mission-driven work within an innovative healthcare environment