Citizens Bank Is Hiring A Citizens Banker Bilingual

Discover an exciting opportunity to join Citizens Bank as a Citizen Banker, where you'll play a key role in building lasting customer relationships and providing trusted financial advice. Compensation starts at $25/hour and includes comprehensive benefits, career growth, and community involvement! 🚀

🔹 About the Role

Citizens Bankers are the face of the branch — dedicated to understanding their customers’ needs and offering tailored financial solutions. If you’re outgoing, personable, and passionate about helping others, this job is perfect for you!

🎯 What You'll Do

Are you a people person? Using your excellent communication and problem-solving skills, along with broad financial knowledge, you'll:

• Provide recommendations and support for spending, saving, borrowing, and investing needs
• Learn about customers' financial goals and suggest personalized solutions, such as planning for the future, buying a home, or opening a new credit card
• Introduce digital and mobile banking solutions through apps and ATMs
• Collaborate with teams in Wealth Management, Mortgage, and Business Banking for complex financial needs
• Make outbound calls to acquire new customers and schedule financial checkups
• Adhere to all financial policies, cash handling procedures, laws, and regulations

🤝 What You'll Get

• Meaningful work & relationships: Impact customers’ lives by helping them build businesses, buy homes, pay for education, and achieve long-term goals.
• Commitment to community: 8 hours of paid volunteer time and matching donations of up to $1,000 annually to eligible charities.
• Career growth & rewards: Promotions, training, coaching, and development to support your career path.
• Exceptional benefits: Healthcare (medical, dental, vision), 401K with match, tuition assistance, mental health programs, discounts on student loans, and more.

🔹 Qualifications & Requirements

• High School diploma or GED
• At least 2 years of sales and customer service experience, with a goal-oriented mindset
• Strong communication skills to effectively identify customer needs
• Proven ability to build relationships and recommend products via in-person and phone interactions
• Comfort with digital technology supporting business goals
• Problem-solving skills and the ability to provide solutions to customer issues
• Ability to collaborate with teammates and specialists
• Self-motivated, confident, with strong multitasking abilities
• Availability to work branch hours, including weekends and evenings
• Compliance with SAFE Act requirements, including pre-employment screening and NMLS registration

Qualified candidates will complete a video assessment within 7 days of applying. Prepare by setting aside 30–45 minutes, in a quiet environment, with a device that has a camera and microphone. This step helps expedite the hiring process! 📱🎥

⭐ Preferred Skills & Experience

• Bilingual in Spanish (preferred)
• At least 1 year of cash handling experience

🕒 Hours & Schedule

Hours per week: 40

Work hours: Varies based on branch needs, including potential evenings and weekends.

🌐 Equal Employment Opportunity

Citizens Bank and its affiliates are committed to providing equal employment opportunities to all applicants and colleagues, regardless of age, race, gender, disability, or other protected characteristics.