Nirvana Healthcare Management Services Is Hiring A Call Center Agent Bilingual

Embark on a rewarding career helping patients and healthcare providers by joining Nirvana Healthcare Management as a Call Care Navigator in our Client Communication Call Center. We seek motivated individuals passionate about excellent customer service and healthcare.

Job Description

Responsibilities 👩‍⚕️📞

• Handle inbound and outbound calls in a professional and courteous manner.
• Assist patients and healthcare providers with inquiries, appointment scheduling, and medical information.
• Take messages for Providers.
• Document all interactions and maintain confidentiality of patient information in accordance with HIPAA guidelines.
• Conduct audit calls to ensure quality standards.

Requirements ✔️

• High school diploma or equivalent.
• Proven customer service experience in a call center environment, preferably in healthcare.
• Excellent verbal and written communication skills.
• Ability to multitask, prioritize, and manage time effectively.
• Bilingual proficiency in English and Portuguese.

What We Offer 🎁

• Competitive compensation package.
• Comprehensive benefits including health insurance, retirement plans, and paid time off.
• Supportive work culture focused on professional development and continuing education.
• Opportunities to grow in a expanding field dedicated to improving patient outcomes.
• Two (2) weeks paid training.
• Uniforms provided.

Working Hours 🕒

• Monday through Sunday, from 9am to 5pm (rotating weekends).
• One late-night shift required weekly.

Job Details

• Job Type: Full-time
• Pay: $17.00 - $20.00 per hour
• Experience Level: Entry to mid-level, with 1 year preferred in customer service
• Expected Hours: 37.5 hours per week
• Benefits include:
  • 401(k) and matching
  • Dental, health, life, and vision insurance
  • Paid sick time and paid time off

Schedule & Location

• Schedule: Evening shifts, Monday to Friday, weekends as needed
• Preferred Location: Essex County, NJ

Experience & Skills

• Minimum one year of customer service experience (preferred).
• Ability to commute to Essex County, NJ (preferred).