Total Quality Consulting Is Hiring A Branch Manager

Join Our Team as a Bilingual Spanish Branch Manager in East Baltimore! 🌟

We are on the lookout for a dynamic, service-oriented leader to manage our East Baltimore branch, ensuring outstanding member experiences, high-performing teams, and operational excellence.

Position Purpose 🎯

The Branch Manager is responsible for executing the credit union’s Member Experience philosophy daily within the branch. They will engage, coach, and focus on delivering top-tier, service-driven interactions. As the key contact for members, the Branch Manager will model consultative relationship building, provide real-time coaching, and take ownership of branch performance and member outcomes.

Key Responsibilities 📝

Member Experience & Service 💬

• Serve as the primary face of the branch, creating a welcoming and hospitable environment
• Model consultative relationship-building to understand and meet member needs
• Maintain a visible presence on the floor, supporting staff and member interactions
• Resolve member concerns with care, transparency, and follow-through
• Ensure a consistent, high-quality member experience across all interactions
• Promote growth in membership, deposits, and lending through meaningful engagement

Operations & Performance ⚙️

• Ensure compliance with all policies, procedures, and regulatory requirements
• Maintain strong cash controls, security standards, and operational discipline
• Utilize performance data to guide coaching and improve results
• Partner with internal teams to support process improvements and operational efficiency
• Balance operational excellence with a strong focus on member satisfaction

Leadership & Team Development 🌱

• Lead, coach, and develop branch staff through ongoing feedback and structured coaching
• Foster a culture of accountability, trust, and continuous improvement
• Manage staffing, scheduling, onboarding, and training
• Participate in hiring and building a service-oriented team
• Address performance concerns in partnership with HR and leadership
• Support organizational initiatives and ensure clear communication within the team

Service Culture Commitment 🎖️

• Demonstrate and promote our SERVICE values: Support, Educate, Respect, Value, Innovate, Communicate, Empower
• Champion equity, inclusion, and belonging by modeling inclusive behaviors and supporting a diverse workforce and membership

Qualifications 💼

Required

• High School Diploma or equivalent
• At least 5 years of banking or credit union experience
• Minimum 2 years of supervisory experience in a financial institution
• Bilingual in Spanish (required)
• Knowledge of credit union regulations and compliance standards
• Ability to obtain and maintain Notary and Signature Guarantee

Preferred

• Credit union experience strongly preferred
• Strong leadership, coaching, and relationship-building skills

Additional Information ℹ️

• Must comply with all applicable laws and regulations, including BSA and the USA PATRIOT Act
• Additional duties may be assigned as needed

Why Join Us? 🚀

• Competitive salary and benefits package
• Opportunity to lead and develop a high-impact team
• Inclusive and mission-driven culture
• Strong focus on employee growth and community involvement

Salary Range: $68,000.00 - $100,000.00 per year

Experience:

• Banking/Credit union: 5 years (Required)
• Leadership/Management: 2 years (Required)

Language: Spanish (Required)

Work Location: In person