RiseBoro Community Partnership Is Hiring A Bilingual Tenant Services Coordinator

Bilingual English/Mandarin Tenant Services Coordinator, Hillside

Join a dedicated team providing essential support to seniors in need through social services and community engagement.

📝 Position Overview

Salary Range: $48,000.00/year

Position Type: Full Time

Work Shift: Day Shift

Education Level: Bachelor’s Degree

Travel Percentage: None

📋 Job Description

Under the supervision of the Supportive Housing Programs Supervisor, the Tenant Services Coordinator at Hillside Senior Apartments provides light-touch social services to tenants, focusing on case management and support for previously homeless seniors referred from NYC shelters.

🎯 Key Responsibilities

• Coordinate daily on-site services: Ensure services align with RiseBoro's mission and tenant needs.
• Assess needs & support planning: Complete assessments, develop, review, and document tenant-centered support plans.
• Case management & advocacy: Offer ongoing support, including counseling, referrals, and crisis intervention.
• Maintain housing benefits: Ensure tenants retain housing subsidies and benefits necessary for permanent housing.
• Benefit identification & application: Assist tenants in qualifying for additional benefits and facilitate applications.
• Foster community & engagement: Promote tenant engagement through workshops, social activities, and celebrations; provide translation when needed.
• Resident education: Inform residents about available services and community resources.
• Record keeping: Maintain up-to-date records, including personal, eligibility, and service documentation.
• Monitoring & inspections: Conduct home visits, calls, and periodic inspections with property management.
• Collaborate with community partners: Support residents aging in place by coordinating home care and discharge planning.
• Communication with property staff: Liaise on resident issues, incidents, and hospitalizations outside of working hours.
• Tenant escorts: Accompany tenants to appointments when necessary.
• Other duties: Perform additional tasks as assigned by the Supervisor.

🛠️ Competencies & Qualifications

• Experience in social services preferred; client/customer service experience required
• Excellent verbal and written communication skills
• Fluency in English and Mandarin or Cantonese required
• Strong interpersonal and advocacy skills
• Team player with the ability to work with diverse populations
• Problem-solving skills and ability to work autonomously
• Excellent organizational and time-management skills
• Flexible and adaptable, including availability for weekends and evenings as needed
• Commitment to RiseBoro's mission, vision, and values
• Understanding of institutional and structural racism and bias, and their impacts
• Dedicated to supporting marginalized communities (e.g., people of color, LGBTQ+ individuals, immigrants, justice-involved persons)

🎓 Education & Experience

• Bachelor’s Degree required; preferred in social work, psychology, or related human services field
• Minimum of one (1) year in customer or client services required

🤝 Equal Employment Opportunity (EEO)

RiseBoro is committed to providing equal employment opportunities to all employees and applicants, without discrimination based on race, color, age, creed, religion, national origin, citizenship status, political or union affiliations, marital status, sex, sexual orientation, gender identity, familial status, genetic information, disability, veteran status, or any other protected characteristic.

Our policies apply across all employment terms, including recruitment, hiring, compensation, benefits, training, development, promotion, and termination. Reasonable accommodations are provided in accordance with legal requirements. Requests for accommodations should be directed to the Human Resources Department.