PNC Investments Is Hiring A Bilingual Spanish - Teller

Join PNC as a Full-Time Bilingual Teller in Tampa, FL! 🌟

At PNC, our people are our greatest strength and competitive edge. We are committed to delivering exceptional customer experiences while fostering an inclusive workplace where every employee feels valued, respected, and empowered to contribute to our success. We are seeking a dedicated Full-Time Bilingual Teller (Spanish/English) to join our Retail Bank team in Tampa, FL 33607.

Position Overview

As a Teller at PNC, you will play a crucial role in enhancing customer financial wellbeing by delivering personalized service, educating customers about banking options, and identifying opportunities to meet their needs. Your day will involve engaging with customers, processing transactions, and referring banking solutions to appropriate branch staff. Your efforts will help foster customer loyalty and reinforce PNC’s reputation for excellent service.

Key Responsibilities

• Deliver a personalized customer experience aimed at improving financial wellbeing and building loyalty, while increasing share of wallet.
• Process a variety of customer interactions efficiently, providing education on financial alternatives and leveraging technology.
• Identify banking opportunities through meaningful conversations and refer relevant products/services to branch staff.
• Perform lobby engagement activities, connecting with customers to understand and meet their financial needs.
• Apply product and procedural knowledge to resolve customer issues effectively.
• Ensure all teller and branch operations are completed accurately, adhering to policies and procedures.

Our Expectations from Employees

• Customer Focused: Prioritize customer needs and satisfaction, creating customized solutions for each individual.
• Managing Risk: Effectively assess and manage risks in alignment with PNC's Enterprise Risk Management Framework.

🔗 Watch this video to learn more about this opportunity and our team.

Qualifications

Successful candidates will demonstrate the necessary skills, knowledge, and abilities to excel in this role. Below are the required and preferred qualifications.

Preferred Skills

• Accountability
• Banking
• Client Loyalty
• Customer Experience (CX)
• Customer Service
• Identifying Opportunities
• Leveraging Technology
• Proactive Sales

Core Competencies

• Accuracy and Attention to Detail
• Addressing Customer Needs
• Banking Products Knowledge
• Digital Awareness
• Effective Communication
• Fraud Detection & Prevention
• Managing Multiple Priorities
• Problem Solving

Work Experience & Education

For this level, prior experience is not required. A high school diploma or equivalent is acceptable, and a combination of education, certifications, and experience (including military service) may also be considered.

• Education: No Degree required
• Certifications & Licenses: None required

Benefits & Perks 🎉

PNC offers a comprehensive benefits package to support your overall wellbeing, including:

• Medical, dental, and vision coverage, with Health Savings Accounts
• Life insurance for employees and their families
• Disability protections
• Retirement plans, including 401(k) with PNC match, pension, and stock purchase options
• Dependent care and educational reimbursement programs
• Wellness programs with financial incentives
• Paid time off: holidays, vacation days, parental leave, and more

For detailed information, visit Your PNC Total Rewards.

Accommodations & EEO Statement

If you require accommodations during the application process, contact us at AccommodationRequest@pnc.com with “accommodation request” in the subject line. You may also call 877-968-7762 and specify "Workday" for assistance. All requests are kept confidential.

PNC is committed to fostering an inclusive and accessible workplace. We provide reasonable accommodations for qualified individuals with disabilities.

We are an Equal Employment Opportunity employer, supporting diversity regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected categories.

Additional Information for California Residents

Please review the California Consumer Privacy Act Privacy Notice to understand how PNC may handle your personal information during the hiring process.