Lensa Is Hiring A Bilingual Spanish Inbound Customer Service Agent - Consumer Relations (Remote)

Join GE Appliances as a Bilingual Customer Service Advocate and Make a Difference! 🌟

GE Appliances, a Haier company, is seeking passionate bilingual professionals to deliver exceptional customer service. Apply today via Lensa and be part of a team that values innovation, community, and growth! 🎉

About GE Appliances & Our Mission

At GE Appliances, our goal is to make “good things, for life.” As the fastest-growing appliance company in the U.S., we are driven by creators, thinkers, and makers who believe that anything is possible and that there’s always a better way. Our philosophy is built on three simple commitments:

• We come together 🤝
• We always look for a better way 🌟
• We create possibilities 🚀

We believe strongly in the power of our people and in giving them the freedom to explore, discover, and build good things together.

Our Partner: Advanced Services Inc. (ASI)

Since 1990, ASI has been providing outstanding customer service to GE Appliances consumers by resolving questions and concerns. We foster a culture of celebration and reward, offering exciting career and promotional opportunities. Our mission is to create happiness and well-being in every home! 🏡✨

Location & Opportunities

We are recruiting candidates residing within these states:

• Utah
• South Dakota
• Texas
• Oklahoma
• Tennessee
• Mississippi
• Kentucky
• Ohio
• South Carolina

Benefits & Perks 🎁

• Paid on-the-job training and mentoring
• Work-from-home opportunities (equipment provided)
• No weekend shifts
• Paid time off
• Medical, dental, vision, and prescription benefits starting Day 1
• 401(k) plan with company match
• Short-term and long-term disability
• Life insurance
• Appliance discount program
• Tuition reimbursement
• Gym membership reimbursement
• Career growth opportunities

Position Overview

Bilingual Spanish Inbound Customer Service Agent - Consumer Relations (Remote) 🌍

Location: Multiple states including Rapid City, SD; Austin, TX; Columbia, SC; Columbus, OH; Jackson, MS; Louisville, KY; Nashville, TN; Oklahoma City, OK; Salt Lake City, UT; Sioux Falls, SD.

How You'll Make a Difference

As a Bilingual Remote Consumer Advocate with ASI/GE Appliances, you will:

• Resolve escalated customer service issues in both English and Spanish 🗣️
• Create outstanding service experiences for GE Appliance consumers
• Advocate internally for satisfactory resolutions

This is an excellent opportunity for those eager to start a rewarding career and make a real difference! 💼✨

Compensation & Training Details 💰

• Base rate of $17.85/hour + incentives based on quality scores — paid weekly
• Training: 10 weeks, full-time, Monday-Friday, 8:30 AM-5:00 PM (CST)
• Post-training shifts: 8 hours between 7:00 AM and 6:00 PM (CST), Monday-Friday

Key Responsibilities

• Handle escalated case resolution using multiple Windows-based programs
• Follow up with customers via phone, email, or text to resolve concerns
• Negotiate and find creative solutions that benefit both customers and GE Appliances
• Coordinate with stakeholders like technicians and dispatchers
• Gather and surface customer concerns with suggested resolutions
• Ensure customer satisfaction before case closure
• Adhere to work schedules, policies, and values with integrity

Candidate Requirements 🎯

• Proficiency in both English and Spanish (written and verbal)
• High School Diploma or GED
• At least 1-year call-center experience
• Minimum 2-years escalated customer service experience
• Excellent communication, organizational, and multitasking skills
• Experience working remotely (preferred)

Soft Skills for Success

• Passion for helping customers and solving problems 💡
• Flexibility and ability to work independently & in teams 🤝
• Active listening, questioning, and conflict resolution skills
• Time management and adaptability
• Calm and empathetic demeanor in challenging situations

Remote Work Requirements 🌐

• Reliable internet provider with Ethernet connection (no Satellite, prepaid, or DSL)
• Internet speed: ping ≤ 50 Mbps, download ≥ 50 Mbps, upload ≥ 15 Mbps
• Work environment must be well-lit and climate-controlled

Our Culture & Inclusion 🌈

We embrace a Zero Distance philosophy, focusing on inclusion and diversity. Our culture fosters belonging, purpose, and engagement, empowering employees and strengthening communities. We prioritize retention and recognize that flexible working arrangements are vital for success.

GE Appliances is an Equal Opportunity Employer and participates in E-Verify, ensuring fair employment practices and lawful work authorization. If you require assistance or accommodations, please contact ask.recruiting@geappliances.com.