Lensa Is Hiring A Bilingual Spanish Call Center Representative

Join MCI as a Bilingual Spanish Call Center Representative! 🇪🇸🇺🇸

Discover an exciting career opportunity with MCI, a leading Business Process Outsourcing (BPO) company dedicated to delivering tailored solutions and exceptional customer support. We are seeking motivated bilingual individuals to join our team and make a difference!

About Lensa

Lensa is a career platform that connects job seekers with great opportunities across the US. Please note, we are not a staffing agency — we promote jobs on behalf of our clients, recruitment agencies, and marketing partners. Clicking "Apply Now" or "Read more" directs you to the employer's site, where any data collected is subject to their policies.

Position Overview

MCI is renowned for its innovative solutions and dedication to excellence in the BPO industry. We are looking for bilingual Spanish and English Call Center Representatives who thrive in fast-paced environments and enjoy helping others. Your role involves delivering outstanding customer service and supporting our clients' needs.

Key Responsibilities

• Manage inbound and outbound calls in both Spanish and English 📞
• Provide clear, accurate communication across both languages 🗣️
• Assist customers with billing inquiries, account updates, and support issues 💼
• Document interactions meticulously with attention to detail 📝
• Escalate complex matters to relevant teams when needed ⚠️
• Adhere to company policies during all customer interactions ✅
• Achieve performance targets daily and monthly 🎯

Candidate Qualifications

Are you a good fit? Wonder no more! 🤔

We encourage all positive, motivated, and dedicated applicants to apply. The ideal candidate should possess the following qualities:

• Must be 18 years or older ✅
• High school diploma or GED 📜
• Bilingual fluency in English and Spanish (spoken and written) 🗣️✍️
• Strong listening and interpersonal skills 👂🤝
• Ability to work flexible shifts, including weekends and holidays ⏰
• Excellent attention to detail and organizational skills 📋

Preferred Experience

• Previous bilingual customer service or call center experience (a plus!) ⭐

Compensation and Benefits 💰

At MCI, your contributions are valued! Our competitive packages aim to support your growth and well-being:

• Health Coverage: HMO plans with dependents’ coverage (₱100,000 for Rank & File; ₱120,000 for Supervisors/Managers) 🏥
• Dental Assistance: In-house services worth ₱5,000 🦷
• Free Meals: During training 🍽️
• Career Growth & Learning opportunities 📚
• Allowances: Rice, clothing, laundry, and meals 🛍️
• Bonuses & Incentives: Performance and loyalty bonuses 🎁
• Workplace Safety: Regular disinfection and fogging 🧴
• Opportunities for Promotion 🚀
• Shuttle Services & Company Events 🚐🎉
• Social & Team Building Activities 👫
• In-office Rewards & Raffles 🎟️🎉

Our benefits are tailored to fit diverse locations and employee needs, emphasizing growth, effort, and a supportive environment.

Physical and Employment Conditions

This role operates in a professional office. Expect to sit/stand for long periods managing computer and phone tasks. Physical exertion may include moving objects up to 40 pounds and occasional office movement.

Conditions of Employment:

• Must be authorized to work in the country where based 🌎
• Willing to undergo background/security investigations and drug screening 🕵️‍♀️💊
• Employment is contingent upon successful clearance

Reasonable Accommodations & Equal Opportunity

MCI encourages applications from qualified individuals with disabilities and provides reasonable accommodations under the Americans with Disabilities Act (ADA). All employment decisions are based on merit, with a commitment to diversity and inclusion. MCI prohibits discrimination and harassment of any kind.

About MCI (Parent Company)

MCI is a top-tier provider of customer experience and digital transformation solutions, boasting numerous awards and a global presence. With over 10,000 employees, MCI operates across North America, South Africa, and the Philippines, offering a broad spectrum of business services including BPO, IT, and customer experience management.

Interested? Apply Today! 🚀

If you're ready to join a company that recognizes your contributions and supports your growth, don’t hesitate — submit your application now!

Additional Details

• Job ID: ID2025-48506
• Updated: 8/28/2025
• Department: Bilingual Call Center Positions
• Education: High School Diploma/GED
• Location: PH--
• Career Level: Entry-Level
• Type: Full-Time & Part-Time

Questions? Contact us at support@lensa.com.