Multnomah County Is Hiring A Bilingual Spanish Access Services Assistant

Join Our Team as a Bilingual Spanish Library Access Services Assistant! 📚✨

We’re looking for passionate individuals who speak Spanish and are eager to provide exceptional customer service to our community members at Multnomah County Library.

Pay Range 💵

$21.37 - $26.08 per hour

Department 🏢

Library Department

Job Type & Status 🔧

• Regular, Represented
• Exemption Status: Non-Exempt (USA)

Application Deadline 🗓️

Open until filled, with the closing date set for November 09, 2025

The Opportunity

Overview 🎯

¿Habla español? ¿Le gusta ayudar a su comunidad? If you answered "yes" to both, we want to hear from you! Our mission at Multnomah County Library is to deliver outstanding customer service, whether assisting patrons, organizing materials, or managing accounts. Your dedication can make each library visit a positive experience.

As a Bilingual Spanish Library Access Services Assistant, your primary role will be to assist Spanish-speaking patrons, focusing on material movement, circulation, and other key library functions. If you're a customer service superstar with a heart for community, join us!

Key Responsibilities 📝

• Check in book drops and shelve materials correctly.
• Process returns using Automated Materials Handling or SmartShelf systems.
• Assist patrons with account management, explaining policies clearly.
• Help patrons navigate library services, answer questions, and provide directions.
• Maintain, troubleshoot, and instruct on the use of equipment such as computers, copiers, and check-out stations.
• Prepare meeting rooms and spaces for various programs.
• Support opening and closing procedures, ensuring safety and organization.
• Serve as a cultural bridge for the Spanish-speaking community, fostering inclusivity.
• Perform other duties as assigned.

Physical Requirements 💪

This role involves physical activity, such as lifting crates/books (up to 50 lbs), setting up tables and equipment, and prolonged standing, kneeling, reaching, and bending.

Qualities and Skills 🤝

We seek individuals who:

• Respectfully interact with people from diverse backgrounds.
• Maintain a positive attitude and excellent interpersonal skills.
• Exhibit cultural sensitivity and a good sense of humor.
• Handle challenging situations with maturity and quick judgment.

Our Commitment to Diversity & Inclusion 🌎✊

Multnomah County is dedicated to supporting communities of color and marginalized groups by promoting racial equity and intersectionality. All staff are encouraged to:

• Speak up against racism and oppression.
• Support colleagues and patrons subjected to marginalization.
• Act with cultural humility and sensitivity.

Qualifications & Eligibility ✅

Minimum Requirements & Skills 📝

• High school diploma or equivalent.
• At least 1 year of customer service experience involving public interaction.
• Extensive knowledge of or experience with the Spanish-speaking community, including traditions and customs.
• Fluency in reading, writing, and speaking English and Spanish.
• Ability to pass a criminal background check (results reviewed on an individual basis).

Note: Convictions do not automatically disqualify candidates.

Application Components 📄

• Completed online application (please apply only once).
• Self-Certification form.

Selection Process 🔍

Our review process includes:

• Initial minimum qualification review.
• Evaluation of eligible candidates.
• Interviews and language assessments.
• Reference and criminal background checks.

The resulting eligible list may be used for current and future positions across the library system.

Additional Information ℹ️

We do not collect school attendance dates in the initial application in accordance with Oregon law.

Our Diversity Promise 🌟

We value and support diversity, equity, and inclusion. We are proud to be an Equal Opportunity Employer and a VEVRAA Federal Contractor. We particularly encourage veteran applicants to apply.

For applicants with disabilities: Reasonable accommodations are available. Contact the recruiter in advance for assistance. Hearing or speech impairments can reach us via Telecommunications Relay Service at 711.

Questions? Contact Our Recruiter 📧📞

Claudia Sarinana

• Email: claudias@multco.us
• Phone: +1 (971) 990-8931

Additional Notes 📝

Application information may be used throughout the entire selection process and is subject to change. This announcement does not constitute a legal contract.

Job Profile

7212 - Library Access Services Assistant