Collinson Group Is Hiring A Bilingual Senior Account Manager

Company Overview 🌍

Collinson Group is a global leader in driving loyalty and engagement for many of the world’s largest companies, primarily through travel-related benefits within a cutting-edge digital travel ecosystem. Combining industry and sector expertise, the group offers unparalleled experience in delivering products across four core capabilities: Loyalty, Lifestyle Benefits, and Insurance.

Our Impact & Legacy 🚀

• Providing insights into affluent consumers and frequent travelers, reaching over 400 million end consumers.
• Over 25 years of market innovation, including launching the first independent global VIP lounge access programme, Priority Pass.
• First to sell direct travel insurance in the UK with Columbus Direct.
• Founded the pioneering loyalty agency in the travel sector, ICLP.

Global Presence & Clientele 🌐

With 28 locations worldwide, serving more than 800 clients across 170 countries, and employing 1,800 team members, Collinson continues to push innovation.

Key clients include:

• Visa, Mastercard, American Express
• Cathay Pacific, British Airways, LATAM
• Flying Blue, Accor, EasyJet
• HSBC, Chase, HDFC

Our Mission 💙

We aim to do good beyond profit by empowering our people, giving back to communities, and fostering a purpose-driven culture. Our success is driven by our talented team of over 1,800 colleagues worldwide.

What Does a Bilingual Senior Account Manager Do? 🎯

This role is responsible for managing and cultivating strategic relationships within the Americas region, overseeing all network business, and identifying new revenue opportunities across Collinson’s product lines in Loyalty, Travel Experiences, Insurance, and Assistance.

Key Responsibilities 🔑

Client Engagement & Growth

• Manage and grow assigned accounts primarily with credit card issuing institutions.
• Develop and implement strategic plans to drive long-term profit and revenue growth.
• Build trusted advisory relationships with senior decision-makers.
• Lead professional communication and cross-functional interactions with clients and internal teams.
• Maintain existing accounts while crafting long-term retention and growth strategies.
• Position Collinson Travel Experiences as a leader in airport VIP lounge access solutions.
• Monitor market trends and compliance to contractual requirements.

Business Development

• Identify, pursue, and close new business opportunities within existing accounts.
• Create and deliver compelling sales presentations and proposals.
• Develop new product and service offerings that align with market needs.
• Deploy targeted customer experience campaigns to increase revenue and retention.

What You'll Need to Succeed 🚀

• Interest in travel and the financial services industries.
• Excellent communication skills—verbal, written, and interpersonal.
• Proven ability to negotiate, build relationships, and manage sales cycles.
• Strong conceptual, strategic, and analytical skills.
• Attention to detail and problem-solving capability.
• Leadership skills to manage and guide direct reports.
• Willingness to travel up to 25%, including international trips.
• Bachelor’s degree with 5+ years B2B account management experience or equivalent.
• Industry experience with financial institutions or credit card services preferred.
• Proficiency in Microsoft Office suite.
• Fluency in English and Spanish required.

Our Commitment to Diversity & Inclusion 🌈

Collinson is an equal opportunity employer that values diversity in all its forms—race, gender, age, disability, background, and more—as we believe it drives our ongoing success.

We foster a high-performance, purpose-driven environment that encourages our team to grow and achieve their full potential.

Application Note ✍️

Please include your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs). For support during the interview process, contact us at ushr@collinsongroup.com.

About Us 🏢

Using our expertise and products, we craft exceptional customer experiences, helping global brands acquire, engage, and retain valued customers.

© 2023 Collinson International Limited. Registered in England & Wales, No. 2577557.

Registered Address: 3 More London Riverside, London, SE1 2AQ, United Kingdom.