Advance Auto Parts Is Hiring A Bilingual Retail Parts Pro

Join our team as a Retail Parts Pro — a professional sales position supporting advanced automotive and DIY customer needs with expert knowledge and service skills! 🚗✨

Job Description

What is a Retail Parts Pro? 🛠️

The Retail Parts Pro is a skilled sales associate capable of supporting complex functions within the DIY automotive business. This role requires advanced knowledge of store systems, automotive parts, and systems. It involves diagnosing, sourcing parts, and assisting customers with projects and troubleshooting. The position is full-time, with a comprehensive understanding of inventory management and store operations.

Primary Responsibilities 🎯

• Facilitate a seamless selling experience for DIY customers during visits and phone interactions
• Achieve personal and store sales goals alongside service objectives
• Manage DIY services such as battery installation, testing, and wiper replacements
• Maintain high standards of customer service and store appearance
• Perform key holder duties including task assignment, safety, and opening/closing procedures

Secondary Responsibilities 🧹

• Assist with inventory processes like truck unloading, shoot outs, cycle counts, and back stock management
• Maintain store cleanliness — floors, bathrooms, facing, dusting, and parking lot upkeep
• Provide DIY services including battery installations, testing, and wiper replacements

Success Factors 🌟

• Friendly and effective communication skills
• Proficiency in locating and stocking parts
• Knowledge of safety procedures and equipment
• Familiarity with inventory systems and store equipment operation
• Automotive parts and system expertise
• Proficiency with POS and parts lookup systems
• Expertise in testing and diagnostic tools for DIY services
• Advanced problem-solving, project management, and product recommendation skills
• Advanced sourcing and parts lookup capabilities
• Strong selling skills tailored to DIY customers

Essential Skills for Success 🚀

• Solid understanding of automotive systems and diagnostics (engine, suspension, brakes, electrical, exhaust, etc.)
• Effective communication in English (Spanish a plus); ability to build relationships
• Ability to interpret safety rules, manuals, parts catalogs, and instructions
• Completion of the Parts Knowledge Assessment
• Accurate math skills (adding, subtracting, multiplying, dividing, fractions, decimals)
• Proficiency with Microsoft Office (Word, Excel)
• Strong organizational skills
• Flexibility to work days, evenings, and weekends as needed

Prior Experience 💼

• 3-5 years in automotive parts sales or related roles
• Proven success in fulfilling customer transactions and sales

Education, Certifications & Licenses 🎓

• Valid driver’s license required
• ASE certification preferred but not mandatory

Physical Demands 💪

Comfortable performing physical tasks associated with the role, including lifting and standing for extended periods.

Equal Opportunity Employment ⚖️

We are an Equal Opportunity Employer and do not discriminate based on race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability, or any other protected class. We comply with all applicable federal, state, and local laws.

California Residents

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