Revenue Authority of Prince Georges County Is Hiring A Bilingual Processing Specialist

Join Our Team at the Revenue Authority of Prince George’s County! 🚀

We are seeking an enthusiastic bilingual (Spanish) professional to support our administrative functions and serve our community effectively.

About the Organization

The Revenue Authority of Prince George’s County is a quasi-governmental agency functioning as a real estate development and finance entity, operating programs and facilities in partnership with other County agencies.

Responsibilities Include but Are Not Limited To:

• 📞 Handle Complaints & Inquiries: Receive difficult complaints, provide information, and prepare documentation.
• 📠 Communicate with the Public: Answer calls and correspondence related to violations, payments, court status, and corrections.
• 🔍 Account Management: Review account history, update after interactions, and process citations and appeals.
• 🚗 Motorist Support: Guide motorists on vehicle booting, violations, and related procedures.
• 📄 Document Processing & Filing: Handle letters, bankruptcy notices, and maintain violation and court request files.
• ✔️ Verify & Edit Documents: Proofread, verify, and prepare accurate correspondence.
• 🗂️ Filing & Organization: File documents systematically and manage batch records.
• 📝 Independent & Referred Actions: Recognize when to act independently or refer to higher authorities.

Minimum Qualifications 🔹 Required

• 📝 High school diploma or G.E.D.
• 📅 At least 6 months of advanced/technical clerical or administrative experience in a public/customer service environment.
• 🌐 Bilingual proficiency in Spanish.

Preferred Qualifications 🔹 Extra Skills

• 💻 Proficiency in Microsoft Office suite (Word, Excel, PowerPoint).
• 🏢 Knowledge of RAPGC, County government procedures, and agency inter-relationships, or willingness to learn.
• 🗣️ Effective communication with diverse stakeholders.
• 🤝 Ability to negotiate, problem-solve, and resolve issues tactfully.
• 🕒 Strong planning skills to manage work independently and meet deadlines.
• ⌨️ Typing and data entry proficiency.
• 😌 Ability to perform under stress and manage occasional high-pressure situations.
• 🤝 Maintain positive working relationships with employees, officials, vendors, and the public.

Why Join Our Team?

At the Revenue Authority, we foster a work culture centered on dedication, flexibility, and work/life balance. We are committed to diversity, equity, and inclusion, promoting an environment where all voices are valued and growth opportunities abound.

Our benefits include:

• 🩺 Medical, Dental, Vision, EAP services, and more!
• 🏖️ Vacation, Sick, and Personal Leave
• 💰 401K Retirement Savings Plan
• 🏡 Telework/Hybrid options for qualified positions
• 🎓 Opportunities for professional development
• 🤝 A friendly, team-oriented workplace

If you're ready to make an impact, apply now!

Conditions of Employment

All candidates must successfully pass a background check.

Eligibility to Work

Applicants must demonstrate authorization to work in the U.S. under the Immigration Reform and Control Act of 1986.

Important Details

• Closing Date: Open untilFilled
• Pay: $19.00/hour, non-exempt, eligible for overtime 💵