PNC Financial Services Group Is Hiring A Bilingual Personal Banker

Join PNC as a Bilingual Branch Banker in Hazle Township, PA! 🌟

Become a vital part of a company that values its people and strives to deliver exceptional customer experiences through teamwork and inclusivity.

Position Overview

At PNC, our people are our greatest asset, providing us with a competitive edge in the markets we serve. We are committed to creating an inclusive workplace where every employee feels respected, valued, and empowered to contribute to our success.

As a Full-Time Bilingual Branch Banker (English/Spanish), you'll be based in Hazle Township, PA, working within PNC's Retail Branch Banking organization. This role is office-based, fostering a collaborative, supportive culture where employees thrive. We encourage open discussions with your recruiter and hiring manager about workplace expectations, branch hours, and shift details.

Note: PNC will not sponsor employment visas or participate in STEM OPT for this position.

📝 Job Description

• Customer Acquisition & Relationship Development: Grow and deepen the branch customer base through proactive sales and service activities. Identify opportunities to enhance customers' financial wellbeing and collaborate with ecosystem partners to expand their share of wallet.
• Sales & Client Engagement: Drive proactive sales conversations via outbound calls, service-to-sales approaches, teller interactions, appointment setting, and lobby engagement, all aimed at increasing client loyalty. Deliver comprehensive PNC solutions during every client interaction.
• Community & Ecosystem Partnership: Leverage community Centers of Influence and ecosystem partnerships to acquire, expand, and retain customer relationships.
• Customer Loyalty & Product Education: Create a differentiated customer experience to foster loyalty. Educate clients on managing their finances using technology, tools, and resources.
• Problem Resolution & Risk Management: Use product and procedural knowledge to address and resolve customer issues effectively, ensuring compliance with all policies and minimizing risk.
• Branch Operations: Participate in daily branch operations, ensuring tasks are completed accurately and efficiently.

🎯 Core Values & Expectations

• Customer Focused: Prioritize customer needs and satisfaction, leveraging this focus to create tailored solutions.
• Managing Risk: Adhere to risk management frameworks and demonstrate sound judgment to prevent loss and ensure compliance.

For more insights into this role, watch this video.

✔️ Qualifications

Skills & Competencies

• Accountability
• Banking & Retail Lending
• Client Loyalty & Customer Experience (CX)
• Identifying Opportunities
• Leveraging Technology
• Proactive Sales
• Effective Communication
• Managing Multiple Priorities
• Problem Solving
• Prospecting & Selling
• Understanding Customer Needs

Work Experience & Education

• Experience: Typically 3+ years in a related role with an Associates degree or equivalent. Alternative combinations of education, certifications, and experience (including military) may be considered in lieu of a degree.
• Education: No degree required.
• Certifications & Licenses: No specific certifications required; candidates will undergo background checks as per regulations.

💼 Benefits & Perks

PNC offers a comprehensive benefits package, including:

• Medical, Prescription, Dental & Vision coverage
• Life Insurance for Employee & Spouse/Children
• Disability Protection (Short & Long-term)
• 401(k) Plan with PNC Match, Pension & Stock Purchase Plans
• Dependent Care Reimbursement & Back-up Child/Elder Care
• Reimbursements for Adoption, Surrogacy & Doula Services
• Educational Assistance & Wellbeing Programs 💪
• Paid Time Off including Maternity/Parental Leave, Holidays, Vacation Days, and Occasional Absence Days

Learn more about our benefits programs.

📝 Additional Information

Disability Accommodations

If you require accommodations during the application process, please email AccommodationRequest@pnc.com with your details. Alternatively, call 877-968-7762 and say "Workday". All requests are confidential.

Equal Employment Opportunity (EEO)

PNC is an equal opportunity employer, fostering diversity regardless of race, religion, gender, age, disability, veteran status, or other protected categories.

Legal & Privacy Notices

This position is subject to the requirements of the FDIA, SAFE Act, and FINRA regulations, including background checks for certain roles.

For California residents, please refer to the California Consumer Privacy Act Privacy Notice to understand data usage and disclosures.