UnitedHealthcare At Home Is Hiring A Bilingual Patient Support Center

Bilingual Representative

Join a dynamic team where your bilingual skills can make a meaningful impact, offering assistance to customers in both English and Spanish in a flexible, remote environment. 🌎💬

Overview

This position is remote, serving candidates across Eastern, Central, and Mountain Time Zones. Enjoy the flexibility of working from home while tackling engaging challenges in a supportive environment.

About UnitedHealth Group & Optum

At UnitedHealth Group, we aim to ensure our customers receive clear answers about their health plans through our dedicated Bilingual Representatives. If you're fluent in English and Spanish, this is your chance to leverage your skills in a fast-growing organization.

Optum is a global healthcare organization utilizing innovative technology to help millions lead healthier lives. Your work will contribute directly to improving health outcomes by connecting people with essential care, pharmacy benefits, data, and resources. 🌟

Our Culture & Mission

Experience an inclusive culture filled with talented peers, comprehensive benefits, and opportunities for career advancement. Become part of a team making a difference in communities worldwide.

Join us to start Caring. Connecting. Growing together. 🎉

Position Details

• Type: Full-time, 40 hours/week
• Schedule: Tuesday – Saturday, 8:00 AM – 6:00 PM Pacific Time
• Additional requirements: Possible overtime, weekends, and holidays based on business needs
• Training: 5 weeks of paid onboarding, 8:00 AM – 4:30 PM PST

Primary Responsibilities

• Achieve performance goals related to patient satisfaction, accuracy, quality, and attendance
• Maintain adherence to department standards, with daily adherence metric evaluations
• Deliver exceptional customer service, demonstrating care and professionalism in every interaction 🤝
• Multi-task using double monitors for data entry, phone etiquette, and resource utilization
• Serve as a patient advocate by exchanging complex and sensitive information with internal and external customers
• Assist with paperwork and resolve patient issues collaboratively with team members
• Identify and follow procedures for financial, medical, and legal risks during customer interactions
• Use Optum systems to handle appointments, claims, authorizations, benefits, and appeals
• Translate oral information into concise, accurate written documentation
• Guide new or potential members regarding PCP options and general medical information
• Coordinate with clinicians and Telehealth nurses, including scheduling DME, transportation, and home health services
• Input PCP changes and handle related paperwork efficiently

Required Qualifications

• High School Diploma / GED or equivalent experience
• Must be 18 years or older
• At least 2 years of customer service experience
• Fluency in both English and Spanish
• Proficient in Microsoft Office Suite and familiar with navigating multiple chat channels, including Microsoft Teams
• Typing speed of 40+ WPM
• Ability to work full-time during scheduled hours, including flexibility for overtime, weekends, and holidays

Preferred Qualifications

• Over 1 year of healthcare experience
• Experience in a call center environment
• Experience working virtually with multiple screens

Telecommuting Requirements 🏡

• Reside within Eastern, Central, or Mountain Time Zones
• Maintain confidentiality and secure handling of sensitive documents
• Establish a dedicated, private workspace free from distractions
• Possess or have access to high-speed internet approved by UnitedHealth Group
• Comply with UnitedHealth Group's Telecommuter Policy

Compensation & Benefits

The hourly pay ranges from $16.15 to $28.80, depending on factors such as experience, location, and certifications. 🚀

In addition to salary, we offer:

• Comprehensive benefits package
• Recognition and incentive programs
• Stock purchase options
• 401(k) contributions

All benefits are subject to eligibility requirements and local laws.

Application Details

This job posting remains open for a minimum of two business days or until a sufficient candidate pool is achieved. Be sure to submit your application promptly!