Rothman Orthopaedics Is Hiring A Bilingual Patient Access Coordinator

Join Our Team as a Patient Access Coordinator - Remote Opportunity!

We are currently accepting applications for a Patient Access Coordinator position. If you’re organized, patient-focused, and fluent in Spanish, this is your chance to join a reputable organization in a remote role!

Important Notice

Due to a high volume of applicants, we are unable to provide individual updates on application status. We will contact you directly if selected for an interview. Thank you for your patience and understanding. 🙏

Job Summary

The Patient Access Coordinator is a remote position responsible for efficiently managing incoming telephone calls, triaging patients' needs, and ensuring a high level of customer satisfaction. If you're qualified and interested, please apply today! 📞

Key Accountabilities

• Monitoring daily call metrics such as call volume, handle time, schedule adherence, quality, and abandon rate.

Essential Duties

• Answer inbound calls promptly in a fast-paced environment. 🚀
• Serve as the first point of contact for patients requiring assistance. 🤝
• Create patient records, triage calls, and send messages or schedule appointments based on patient needs.
• Show professionalism and patience when handling calls.
• Maintain department productivity to meet or exceed customer satisfaction and scorecard expectations.
• Escalate calls to supervisors or other departments when necessary.
• Provide information regarding patient appointments.
• Assist with additional duties and handle other lines as assigned by the manager.
• Follow established policies, procedures, and scripting to meet call-time and quality standards.
• Represent the organization's culture and values consistently. 🌟

Qualifications

• At least 1+ years of experience in a high-volume call center environment.
• Fluent in Spanish (written and spoken). 🗣️
• High School diploma or GED required.
• Intermediate computer skills; remote work experience preferred.
• Knowledge of medical terminology highly preferred, healthcare experience not mandatory.
• Reliable high-speed internet and Wi-Fi connection required.

Location & Work Environment

• Candidates must reside within 50 miles or within one hour of 265 E Rollins St, Suite 11100, Orlando, FL 32804.
• Required to pick up equipment from our Orlando office.
• While the role is fully remote, technical or performance issues may require on-site work until resolved.

Compensation

Pay Range: $18.00/hr - $22.00/hr 💰

Our Commitment to Employees

At Rothman Orthopaedics, our team members are our greatest asset. We strive to provide a professional and nurturing environment, enabling our employees to make meaningful differences in patients' lives. ✨

• Recognized as a Top Workplace in Philadelphia by the Philadelphia Inquirer.
• Competitive pay, comprehensive health and dental benefits, tuition reimbursement, paid time off, and retirement plans.
• We are an Equal Opportunity Employer, embracing diversity in all forms. 🌎

Remote Employment Policy

If hired into a remote position, please be aware that Rothman Orthopaedics is registered to support remote employment only in select states. Moving to a non-supported state may affect your eligibility for remote work and employment continuation. Contact HR for more information or to verify supported states. 📱