QAD Is Hiring A Bilingual Operational Excellence Manager

Join us at Redzone, where we're transforming manufacturing by empowering the people on the shop floor to achieve greater productivity and a better employee experience. 🚀

Organization Overview

Company Description

Redzone helps manufacturers produce more efficiently while significantly enhancing the employee experience. Amidst the buzz around digital transformation, Industry 4.0, and the factory of the future, our focus remains on the people — the connected workers. We boost frontline team engagement and productivity, leading to better lives and positive business outcomes.

Our innovative approach combines outstanding software with world-class coaching, resulting in an average productivity increase of 22% within 90 days. We unify Production, Maintenance, and Quality teams, improving communication, resolving issues, and increasing output. Decision-making happens on the shop floor by those doing the work, in real time, for immediate impact and a superior employee experience.

With over 1000 customers, 1200 plants, and 325,000 users, Redzone is revolutionizing the way manufacturing teams work — one plant at a time. 🌍

Job Description: Operational Excellence Manager

The Operational Excellence Manager leads major Lean and cultural transformations across clients in the Food & Beverage, CPG, and General Manufacturing sectors. You will implement QAD Redzone software and provide expert coaching to achieve significant productivity gains and personal growth.

Our coaches work within highly autonomous teams led by a Coach Director, with hands-on experience in delivering continuous improvement (CI) in manufacturing environments. They collaborate directly with shop floor staff, frontline leaders, CI directors, and C-level executives to make a real impact.

**Please read below before applying:**

• This is a Full-Time, Exempt, Remote role.
• Requires travel up to 42 weeks/year, primarily Monday through Thursday.
• Travel involves both driving and flying to customer locations, up to 80% as needed.

Responsibilities

• Bilingual in English & Spanish is essential 🗣️
• Oversee and coach 5-7 customers simultaneously
• Train clients on workflows within Redzone software through multiple 90-day on-site deployments
• Facilitate shop-floor Huddles and Daily Vital Signs meetings to support action cycles
• Track performance data and measure customer improvements throughout deployments
• Lead process improvement and kaizen activities
• Share feedback openly to promote positive behaviors and results
• Conduct remote weekly progress meetings with customers
• Identify and celebrate miracle stories and results
• Manage project schedules and provide Success Assessments upon completion
• Deliver executive overviews and explain Redzone programs
• Troubleshoot technical issues as needed
• Support customers in defining next steps in their Redzone journey
• Perform other duties as assigned

Qualifications

• Fluent in English and Spanish
• Senior operations leadership experience in manufacturing
• Hands-on manufacturing roles such as Operations Manager, Supervisor, or CI Manager
• Experience with Overall Equipment Effectiveness (OEE) and continuous improvement
• Strong planning, organization, and multitasking skills in a dynamic environment
• Ability to build and sustain strong client and team relationships
• Excellent interpersonal, organizational, and communication skills
• Sound judgment and strong assessment abilities
• Effective time management in high-paced settings
• Proficiency in MS Office (PowerPoint, Word, Excel, Outlook)
• Comfort with technical communication — networking, wireless, software
• Willingness to learn new software tools
• PLC experience preferred but not required

Education & Experience

• BA or BS in Engineering, Manufacturing, Management, Supply Chain, or related fields
• Minimum 2 years in similar coaching roles (preferred but not mandatory)

Compensation & Benefits

United States

• Base salary range: $125,000 - $150,000 USD annually
• Salary placement varies based on experience, skills, and location
• Eligibility for annual performance bonus
• Benefits include medical, dental, vision, 401(k) with match, disability, life insurance, paid time off, parental leave, and well-being programs

Additional Compensation Details

• Base salary range: $115,000 - $135,000 USD annually
• Potential for additional performance incentives
• Same comprehensive benefits package as above

About QAD & QAD Redzone

QAD Inc. is a leading provider of cloud-based enterprise software for global manufacturing companies, enabling them to adapt quickly to technological and market disruptions. We call these companies Adaptive Manufacturing Enterprises.

QAD Redzone supports this vision by boosting labor productivity, empowering employees, and increasing plant capacity without additional equipment or facilities. Our solutions foster resilience and ownership, helping manufacturers stay competitive amid disruptions.

We are proud to be an Equal Opportunity Employer and do not discriminate based on race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability, or other protected classes.