Sherwin-Williams Is Hiring A Bilingual Multi-Location Customer Service Specialist

Join our team as a Customer Service Specialist and help deliver exceptional service, build trust, and support our customers with their needs. This role offers great benefits and growth opportunities within Sherwin-Williams.

Job Overview

Customer Service Specialists work closely with wholesale and retail customers to identify their needs, answer questions about Sherwin-Williams products, and recommend suitable solutions. They are also responsible for resolving customer concerns promptly, ensuring maximum satisfaction, and staying informed about product features. The role emphasizes achieving excellent customer service while meeting sales targets.

The successful candidate will be based at multiple store locations:

• Store #5330: 1716 Liberty Rd. Unit 7 Eldersburg, MD 21037
• Store #5060: 901 East Baltimore Blvd. Westminster, MD 21157
• Store #3608: 250 Englar Rd Ste 18 Westminster, MD 21157
• Store #3366: 909 E Fort Ave Baltimore, MD 21230

Benefits include: health coverage, prescription savings, virtual physician visits, retirement plans, paid time off (vacation, holidays, military leave), and more.

Important Notice

This position involves interaction with customers, including minors, and access to cash, electronic equipment, personal information, store merchandise, and items of value. To ensure safety and security, a review of criminal history will be conducted.

Key Responsibilities

• Deliver high levels of customer satisfaction through excellent sales service 🤝
• Assist customers in person and over the phone, identifying needs and presenting appropriate products and services 📞
• Build trust-based relationships with wholesale and retail customers 🤗
• Process sales transactions accurately, adhering to policies and procedures 💰
• Set and achieve sales goals monthly, quarterly, and yearly 🎯
• Maintain precise work order files and formulas 🗂️
• Retrieve products from sales floor or warehouse 🏪
• Tint and mix products to customer specifications 🎨
• Stock shelves and set up displays 🛒
• Clean store equipment 🧼
• Load and unload delivery trucks 🚚
• Assist with deliveries as needed 🚚
• Maintain in-stock, presentable areas 🏬
• Stay knowledgeable about products and discuss options with customers 💡
• Follow inventory control procedures 📋
• Suggest ways to improve sales and customer experience 🚀

Qualifications

Minimum Requirements

• At least 18 years of age ✨
• Legally authorized to work without sponsorship now or in the future 🌍
• Proficient in English (reading, writing, speaking) 📝
• Proficient in Spanish (reading, writing, speaking) 🗣️
• Valid, unrestricted Driver’s License 🚗
• Ability to lift and carry up to 50 lbs frequently and 70 lbs occasionally, with or without accommodations 💪
• Willing to work flexible hours, including evenings and weekends ⏰
• If internal: Must have a “meets expectations” (3) or higher on recent performance appraisals ✅
• Completed all required HR eLearning courses if internal 🎓

Preferred Qualifications

• High School diploma or GED 🎓
• At least 1 year of experience in delivery, retail, or customer service roles 🚀
• Experience in selling paint and paint-related products 🎨
• Experience operating tinting and mixing equipment ⚙️

About Sherwin-Williams

At Sherwin-Williams, our mission is to inspire and improve the world by coloring and protecting what matters. Our innovative paints and coatings brighten and strengthen spaces, supported by our talented team.

We invest in our people by offering:

• Life: Rewards, benefits, and wellness programs 🌟
• Career: Opportunities to learn, develop, and grow 📈
• Connection: Inclusive teams and community engagement 🤝

Let’s create your possibilities together!

Application Process

Step 1 – Online Application

Visit our Careers page, find roles that interest you, and set aside 15 minutes to create your profile by entering or importing your details.

Step 2 – Digital Interview

Qualified candidates will be invited to complete a video interview via HireVue, where you'll answer behavioral questions. You can record your responses anytime within 7 days of receiving the invitation.

Step 3 – In-Store Interview

Top candidates will be invited to meet our team in a store or facility near you.

Benefits & Ethics

Our benefits aim to support your health, savings, and well-being. More details are available at myswbenefits.com.

Salary ranges are determined based on experience, skills, location, and organizational needs. Compensation may vary.

We are committed to equal employment opportunity and consider qualified applicants regardless of race, religion, gender, or other protected statuses.

As a federal contractor, Sherwin-Williams prioritizes veteran employment and adheres to fair hiring practices.

Note: Our recruiting team will never request payments or sensitive personal information during the application process.