Crains Cleveland Is Hiring A Bilingual Mandarin Or Cantonese Customer Service Representative

Maximus is hiring bilingual customer service representatives fluent in Mandarin or Cantonese to support vulnerable communities remotely within New York State. Join our dedicated team and make a meaningful difference in people's lives while enjoying comprehensive benefits and training.

Bilingual Mandarin or Cantonese Customer Service Representative (Remote NY) 🌟

Position Overview

Maximus is seeking passionate Bilingual Mandarin or Bilingual Cantonese Customer Service Representatives to join our New York State of Health (NYSOH) team. This remote role requires residency within 100 miles of New York, NY, and offers the opportunity to serve some of the most vulnerable populations with dignity and professionalism.

Why Choose Maximus? 🚀

• Competitive Compensation — Including quarterly bonuses based on performance 💰
• Comprehensive Insurance Coverage — Medical, Dental, Vision, Prescription plans, and partially funded HSA, plus life insurance and discounts on Auto, Home, Renter’s, and Pet insurance 🏥
• Future Planning — 401K Retirement Savings plan with company matching 🏦
• Paid Time Off — PTO, Holidays, Sick leave, plus Short & Long Term Disability 🌴
• Holistic Wellness Support — Physical, emotional, and financial resources via Employee Assistance Program (EAP) 💙
• Recognition Platform — Celebrate outstanding contributions 🏆
• Tuition Reimbursement — Support your ongoing education 🎓
• Employee Perks & Discounts — Exclusive benefits for staff 🛍️
• Wellness Programs — Access tailored wellness initiatives 🌿
• Professional Development — Opportunities for growth through training, workshops, and conferences 📚

Essential Duties and Responsibilities

• Answer incoming calls from consumers, including the public, enrollees, and advocates, respecting confidentiality and privacy policies 🔒
• Respond efficiently to inbound and outbound contacts 🗣️
• Track and document inquiries using system tools 📊
• Process health care coverage applications: build tax households, determine eligibility, interpret marketplace decisions, and enroll clients into health plans 📝
• Handle life event changes, demographic updates, disenrollment, and special enrollment periods 🔄
• Fulfill caller requests for materials via mail, email, or download 📧📦
• Provide translation services for non-English speakers according to procedures 🌐
• Escalate complex issues to appropriate staff for resolution 🚩
• Participate in meetings and training to stay current on programs and systems 📅
• Maintain confidentiality and privacy in all inquiries and refer callers when necessary 🔑
• Meet QA and key performance metrics 🎯
• Follow safety standards and protocols 🦺
• Remain stationary for extended periods and occasionally lift items up to 25 pounds 🏋️‍♂️
• Work predominantly in an office environment and perform other duties as assigned 🖥️

Minimum Requirements

• High school diploma or GED, with 6+ months of relevant experience, or equivalent combination 🎓
• Proficiency in English and Mandarin or Cantonese, or fluency in Spanish and Haitian Creole 🗣️
• Fluent reading, writing, and translation skills in Mandarin or Cantonese and English
• Residency within 100 miles of New York, NY 📍
• Strong data entry, organizational, and communication skills 📝
• Ability to thrive in a fast-paced environment and handle multiple tasks simultaneously ⚡
• Experience with computers, phone systems, and headsets preferred 💻📞
• Previous customer service experience preferred 🤝

Home Office Requirements 🏠

• Internet speed of 20 Mbps or higher (test at [speedtest.net](https://www.speedtest.net)) ⚡
• Connectivity via Wi-Fi or Ethernet (Category 5 or 6) to your home router 🔌
• Permanent residence within the Continental US 🇺🇸

Embark on a rewarding career with Maximus—where your skills help improve lives and communities. Apply today and join a team committed to excellence and compassion!