State Farm Insurance Is Hiring A Bilingual Licensed Insurance Customer Service

Join Our Dynamic Team as a Bilingual (Spanish) Customer Service Representative! 🎉

Exciting opportunity to be part of a successful State Farm Agent's team in Kensington, MD, providing exceptional customer service and growth in your insurance career.

Position Overview

Our successful State Farm Agent is looking for a qualified, energetic professional to fill the role of Bilingual (Spanish) Licensed Customer Service Representative - State Farm Agent Team Member. An active Property and Casualty license is required.

We seek a motivated individual interested in helping our business grow through value-based conversations and delivering a remarkable customer experience. Only candidates who meet the following criteria will be considered:

• ✔️ Must have an active Property and Casualty insurance license
• ✔️ Must be able to commute to our agency location in Kensington, MD (in-office position)

Key Responsibilities

• 🤝 Establish and maintain strong customer relationships, following up as needed
• 📞 Provide prompt, accurate, and friendly customer service, including responding to inquiries about insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
• 📝 Use a customer-focused, needs-based review process to educate clients about insurance options
• 💪 Maintain a strong work ethic with a commitment to success every day

What You’ll Receive

• 💰 Salary plus Commission
• 🌴 Paid Time Off: two weeks vacation and two personal/sick days
• 🔑 Valuable professional experience
• 🚀 Growth potential and opportunities for advancement within the office

Requirements

• 🗣️ Bilingual in Spanish and English (required)
• 🏢 Maryland Property & Casualty license (required)
• 🩺 Maryland Life and Health license (required)
• 🤝 Excellent interpersonal and communication skills (written, verbal, and listening)
• 🎯 People-oriented and organized
• 🚀 Self-motivated, detail-oriented, and proactive in problem solving
• 💼 Dedication to customer service and ability to learn computer functions
• ⏱️ Pride in completing work accurately and timely
• 🤝 Able to work effectively in a team environment and manage multiple tasks
• 📊 Provide timely, thorough activity reports to the agent
• 🔄 Stay current with product updates, licensing, technical developments, and continuing education

Next Steps

If you are motivated to succeed and see yourself thriving in this role, please submit your resume. We will follow up with you regarding the next steps in the interview process. 🚀

Disclosure

This position is with a State Farm independent contractor agent, not directly with State Farm Insurance Companies. All employees must successfully complete licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees; employees are not State Farm employees.

We are an Equal Opportunity Employer and encourage applications from individuals of all backgrounds and experience levels. 🌍