Rhode Island Bar Assn. Is Hiring A Bilingual Japanese Customer Service Representative

Join our team in a dynamic customer service role with flexible scheduling, comprehensive training, and excellent benefits! 🤝✨

Work Schedule

We are seeking candidates who are flexible and available to work a full‑time schedule of 40 hours per week. Shifts are 8 hours long and may be scheduled anytime from Monday through Sunday between 7:30 a.m. and midnight. Availability to work evenings, weekends, and varying shifts may be required.

Training

Training lasts for 16 weeks, from 8:00 a.m. – 4:30 p.m. EST. Attendance is mandatory with 100% required throughout the training period.

Responsibilities

• Operate as a company representative: answer and document all incoming contacts, determining their nature while responding to complex calls.
• Show respect and kindness: ensure every member feels valued, thoroughly answer questions, and promote high customer satisfaction and loyalty.
• Identify and evaluate data: determine and implement appropriate actions to resolve member and customer inquiries.
• Follow established procedures: meet customer/member needs and enhance the company’s brand recognition and industry position.
• Communicate effectively: coordinate with diverse work units and organizational departments for prompt issue resolution.
• Complete required training: learn to utilize tools and recall necessary information efficiently.

Required Qualifications

• 1 year experience: handling and resolving a high volume of complex customer needs over the phone.
• High-speed internet: ability to hardwire via Ethernet from cable modem to PC.
• 1 year experience: using Windows-based applications like Windows OS, Microsoft Office, internet navigation, and email.
• Japanese bilingual: must pass written and verbal assessments.

Preferred Qualifications

• Healthcare work experience & familiarity with benefits, insurance, or medical terminology.
• Over 1 year experience in a call center, especially with inbound calls.
• Strong communication skills: oral and written.
• Analytical and problem-solving skills.
• Active listening proficiency.
• Receptive to feedback and committed to continuous improvement.
• Positive attitude & strong interpersonal skills.
• Empathy towards customers’ needs and concerns.
• Desire to contribute to a positive team environment.

Additional Details

Anticipated weekly hours: 40

Time type: Full-time

Pay range: $17.00 – $31.30/hour (basis for salary depends on experience, education, location, and other factors)

Benefits

We offer a comprehensive, competitive benefits package designed to support your physical, emotional, and financial well-being, including:

• Medical, dental, and vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources, based on eligibility

Equal Opportunity Employment

We consider qualified applicants with arrest or conviction records in accordance with all applicable federal, state, and local laws. ⚖️