CVS Health Is Hiring A Bilingual Japanese Customer Service Representative

Join Our Mission to Improve Health | Customer Service Representative Role at CVS Health®

Become part of a dedicated team committed to creating a connected, convenient, and compassionate healthcare experience for individuals and communities alike. At CVS Health®, you'll work alongside passionate colleagues who prioritize safety, innovation, and customer care to make a real difference.

Position Overview

We are seeking flexible candidates for a full-time Customer Service Representative position, working 40 hours per week. Shifts are 8 hours long and scheduled any time between 7:30 a.m. and midnight, Monday through Sunday. Availability for evenings, weekends, and varied shifts may be necessary.

Training Schedule

Training lasts for 16 weeks, from 8:00 a.m. to 4:30 p.m. EST, with 100% attendance required.

Key Responsibilities

• Customer Interaction: Handle incoming calls professionally, document inquiries, and provide thorough responses to complex questions.
• Customer Satisfaction: Show respect, kindness, and ensure high-quality service that promotes loyalty.
• Data Evaluation: Analyze information to identify appropriate actions for resolving member and customer inquiries.
• Procedural Follow-through: Adhere to established procedures to meet customer needs and enhance CVS Health®'s brand recognition and industry standing.
• Effective Communication: Coordinate with various organizational units to swiftly and accurately resolve issues.
• Training & Tool Utilization: Complete required training to effectively use information tools for accurate data recall.

Required Qualifications

• Customer Service Experience: At least 1 year working in a role resolving complex customer issues over the phone.
• Technical Requirements: High-speed internet with Ethernet connection; experience with Windows, Microsoft Office, internet navigation, and email applications.
• Language Skills: Japanese bilingual proficiency; successful completion of written and verbal assessments.

Preferred Qualifications

• Experience or familiarity with healthcare benefits, insurance, and medical terminology.
• Over 1 year of inbound call center experience.
• Strong communication skills, both oral and written.
• Excellent problem-solving and analytical abilities.
• Active listening skills and receptivity to feedback.
• Positive attitude, interpersonal skills, and empathy towards customer needs.
• Team-oriented mindset and a drive to foster a positive working environment.

Additional Details

• Weekly Hours: 40
• Employment Type: Full-time
• Pay Range: $17.00 - $31.30 per hour, based on experience, education, and location.
• Benefits: Comprehensive packages including medical, dental, vision, paid time off, retirement options, wellness programs, and more. Details available during the application process.
• Application Deadline: 06/16/2026
• Qualified applicants with arrest or conviction records will be considered in accordance with applicable laws.

Equal Opportunity Employer

CVS Health® is committed to creating an inclusive environment and is an equal opportunity/affirmative action employer, valuing diversity and supporting disability and veteran initiatives.