CVS Health Is Hiring A Bilingual Japanese Customer Service Representative

Join CVS Health® — Making Health More Connected, Convenient, and Compassionate 🌟

Be part of a team dedicated to improving healthcare by providing caring, innovative, and high-quality service to individuals, families, and communities.

Position Summary

We are seeking flexible, full-time candidates to work 40 hours per week. Shifts are 8 hours long, scheduled anytime from 7:30 a.m. to midnight, Monday through Sunday. Availability for evenings, weekends, and varying shifts may be required.

Training: 16 weeks, Monday through Friday, 8:00 a.m. – 4:30 p.m. EST. Attendance is 100% mandatory during training.

Key Responsibilities

• Operate as a representative of the company by answering and documenting all incoming contacts, responding to complex calls.
• Show respect and kindness to every member, thoroughly answer questions to foster customer satisfaction and loyalty.
• Identify and analyze data to determine the best course of action for member and customer inquiries.
• Follow established protocols to meet customer/member needs, enhancing brand recognition and industry competitiveness.
• Communicate effectively with diverse work units and organizational departments for quick and proper issue resolution.
• Attend required training sessions to learn how to utilize available tools and access necessary information.

Required Qualifications

• Minimum 1 year of experience in a customer service role handling and resolving complex customer needs via phone.
• High-speed internet connection with the ability to hardwire via Ethernet from cable modem to PC.
• At least 1 year of experience with Windows-based applications such as Microsoft Office, internet navigation, and email.
• Bi-lingual in Japanese, with successful completion of written and verbal assessments.

Preferred Qualifications

• Healthcare industry experience, familiarity with benefits, insurance, and medical terminology.
• Over 1 year of experience in a call center environment, especially handling inbound calls.
• Excellent oral and written communication skills.
• Strong analytical and problem-solving abilities.
• Active listening skills and openness to feedback.
• A positive attitude with strong interpersonal skills.
• Empathy and genuine concern for customers' needs.
• Desire to contribute to a positive team environment.

Work Details & Compensation

Expected Weekly Hours: 40

Position Type: Full-time

Pay Range: $17.00 - $31.30 per hour 💰

The actual salary offer will depend on factors like experience, education, location, and other considerations.

Our Commitment to Our People

At CVS Health®, our teams mirror the communities we serve. We believe every colleague is valued and belongs. Our comprehensive benefits package supports physical, emotional, and financial well-being, including:

• Medical, dental, and vision coverage
• Paid time off
• Retirement savings options
• Wellness programs and resources

Additional benefit details are shared during the application process on Benefits Moments.

Application Process & Notes

The application window closes on 06/16/2026. Qualified applicants with arrest or conviction records will be considered in accordance with all applicable laws.