CVS Health Is Hiring A Bilingual Japanese Customer Service Representative

Join CVS Health® — Make a Difference in People’s Lives 🌟

We're committed to building a healthier world centered around every individual by providing a connected, convenient, and compassionate health experience. Join our passionate team and help simplify health care — one person, one family, and one community at a time.

Position Summary

We are looking for flexible, dedicated candidates to work full-time in a dynamic environment. If you're committed to customer care and eager to make an impact, this opportunity is for you!

Work Schedule & Training

• Schedule: Full-time, 40 hours/week
• Shifts: 8 hours, available Monday through Sunday between 7:30 a.m. and midnight
• Availability: Evenings, weekends, and varying shifts may be required
• Training: 16 weeks, 8:00 a.m. - 4:30 p.m. EST (attendance required)

What You'll Do

• Customer Communication: Answer and document all incoming contacts, respond to complex calls with professionalism.
• Customer Satisfaction: Show respect and kindness, thoroughly answer questions, and foster loyalty.
• Data Evaluation & Resolution: Analyze data to determine and implement effective solutions for member inquiries.
• Brand Representation: Follow procedures to meet customer needs and enhance CVS Health® brand recognition.
• Team Collaboration: Coordinate with various departments to resolve issues swiftly.
• Training & Tools: Complete necessary training to effectively utilize available tools and information.

Required Qualifications

• 1 year experience in a customer service role handling high-volume, complex customer interactions over the phone
• High-speed internet with Ethernet connection from modem to PC
• 1 year of experience using Windows-based applications, including Microsoft Office, internet navigation, and email
• Japanese bilingual proficiency, passing both written and verbal assessments

Preferred Qualifications

• Healthcare experience with knowledge of benefits, insurance, and medical terminology
• Over 1 year of inbound call center experience
• Exceptional communication skills (both oral and written)
• Strong analytical, problem-solving, and active listening skills
• Receptivity to feedback and continuous improvement
• Positive attitude with excellent interpersonal skills
• Empathy towards customer concerns
• Team-oriented mindset and contribution to positive team culture

Work Details & Compensation

• Weekly Hours: 40
• Time Type: Full-time
• Pay Range: $17.00 - $31.30 per hour

This range reflects base pay and varies based on experience, education, location, and other factors. Actual offers will be personalized.

Why Join CVS Health®?

Our people drive our success. We value diversity and strive to create a workplace where everyone feels valued and belongs. We are dedicated to offering comprehensive pay and benefits to support your physical, emotional, and financial well-being.

Benefits & Perks

This full-time role includes access to a benefits package featuring:

• Medical, dental, and vision coverage
• Paid time off
• Retirement savings options
• Wellness programs and resources

Further details will be available during the application process. The application window closes on 06/16/2026.

Additional Information

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable laws.