TransPerfect Is Hiring A Bilingual Interpreter English Cantonese

Join a company that values its people and offers meaningful opportunities to make a difference through language interpretation! 🚀

TransPerfect Connect Bilingual Interpreter

TransPerfect is more than just a job. Our greatest asset is our people, and we prioritize creating a supportive environment with unique rewards across our 100+ offices worldwide.

About the Role

TransPerfect Connect (TPC) is seeking highly fluent, professional bilingual speakers (English > Cantonese) to join our team. If you have experience using your language skills in a call center setting, this is your chance to launch a rewarding career as an Over-the-Phone Interpreter (OPI) and Video Remote Interpreter (VRI). We provide comprehensive paid training to prepare you for supporting clients in industries such as healthcare, legal, and financial services.

Why Join Us?

If you are passionate about meaningful work and want to make a real impact, this role allows you to leverage your language skills to support individuals during critical moments—whether it's during medical appointments or accessing essential services. 🌐

Role Overview

Interpreters at TPC play a vital role in enabling accurate, culturally sensitive communication for limited-English speakers. This position demands professional-level command of both English and Cantonese, interpreting complex conversations swiftly and precisely. You will handle idiomatic expressions, specialized terminology, and emotionally nuanced content with professionalism and empathy.

Success depends on strong active listening, emotional control, professionalism, and adaptability, as you facilitate continuous live calls while adhering strictly to interpretation protocols ensuring neutrality, accuracy, and confidentiality. 🧠🔐

Key Responsibilities

• Provide consecutive interpretation services between English and Cantonese across various industries (medical, legal, customer service, etc.)
• Ensure complete accuracy, clarity, and neutrality, preserving tone, intent, and emotion
• Maintain confidentiality and impartiality at all times
• Manage call flow professionally, intervening respectfully when clarification is needed
• Demonstrate emotional intelligence, particularly in high-pressure or emotionally charged interactions
• Apply memory retention, active listening, and note-taking techniques to manage longer exchanges
• Stay within your role, avoiding personal opinions or advice
• Participate in ongoing training, coaching, and feedback sessions to improve performance
• Utilize basic computer tools (MS Office, internal platforms) to manage calls and logs effectively

What We Offer

• Four weeks of paid training (on-site or remote) covering interpretation techniques and call management
• Hands-on role-play simulations with coaching by certified interpreters
• Continuous development opportunities, including advanced training for complex calls
• A meaningful platform to use your language skills to empower others and support critical conversations
• Career growth in interpreting, QA, training, and leadership roles

Benefits

• Comprehensive benefits package: medical, dental, vision, 401(k), paid time off, life insurance, disability, and flexible spending accounts
• Private health insurance and a supportive, collaborative team environment
• An approachable HR department focused on staff well-being and happiness 😊

Required Qualifications

• High school diploma or equivalent (required); college degree preferred
• Fluency in English and Cantonese, with B2+ proficiency or higher
• Ability to pass language and interpreting skills assessments
• At least 6 months of call center, customer service, or interpreting experience
• Strong verbal communication, bilingual accuracy, and ethical decision-making skills
• Capability to think clearly and act professionally in fast-paced, emotionally complex situations
• Responsible, with good time management and integrity
• Comfortable asserting session control when necessary
• Basic computer skills, including typing and MS Office
• Quiet, distraction-free workspace for active listening
• Stable home internet connection (cable, DSL, or fiber); cellular data hotspots are not permitted
• Identity Qualification: Valid, government-issued photo ID required throughout the process. Failure to provide ID will disqualify candidates.

Preferred Qualifications

• Certification in medical, legal, or community interpreting (a strong plus)
• Experience with remote work tools and communication platforms

Remote Work Requirements

• Quiet, comfortable, and distraction-free environment
• Desktop or laptop computer (Windows or Mac) with ≥16GB RAM
• Broadband internet (minimum 30 Mbps download / 10 Mbps upload); no cellular data or hotspots
• Computer no older than 5 years with a functioning webcam
• Operating System: Windows 10+ or macOS Big Sur (OS 11)+

Who We Are

TransPerfect Connect is the world's leading provider of interpreting services, committed to facilitating seamless and culturally sensitive communication across industries. 🌎