TransPerfect Is Hiring A Bilingual Interpreter English Cantonese

Looking for a meaningful role that leverages your bilingual skills to make a real-world impact? Join TransPerfect Connect as an Interpreter and be a vital part of facilitating accurate, culturally sensitive communication for diverse industries. 🌍✨

TransPerfect Is More Than Just a Job…

Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own unique identity and rewards. If you thrive on purpose and meaningful work, this role offers you the chance to use your language skills to make a difference!

About the Role

Interpreters at TPC play a critical role in supporting limited-English speakers through live, high-pressure calls. Whether assisting a patient during a medical appointment or helping someone access essential services, your bilingual fluency directly contributes to impactful, real-world outcomes. This is a professional, structured call center role demanding speed, precision, and cultural competence.

Key Responsibilities

• Provide consecutive interpretation between English and Cantonese across various sectors (medical, legal, customer service, etc.)
• Ensure accuracy, clarity, and neutrality, preserving tone, intent, and emotion
• Maintain confidentiality and impartiality at all times
• Manage call flow with professionalism; respectfully intervene for clarification
• Demonstrate emotional intelligence in high-pressure or emotionally charged interactions
• Apply active listening, note-taking, and short-term memory techniques for extended exchanges
• Adhere strictly to interpretation protocols, avoiding personal opinions or advice
• Participate in ongoing training, coaching, and feedback sessions to develop skills
• Utilize basic computer tools (MS Office, internal platforms) for call management and activity logging

What We Offer

• Four weeks of paid training (on-site or remote) covering interpretation techniques, memory retention, emotional control, and call management
• Hands-on role-play simulations and coaching from certified interpreters
• Continuous development opportunities, including advanced training for complex calls
• A chance to empower others with your language skills and support critical conversations
• Career advancement prospects in interpreting, QA, training, and leadership roles

Benefits

• Comprehensive benefits package: medical, dental, vision, 401(k), paid time off, life insurance, disability, and flexible spending accounts
• Private health insurance and a supportive team environment
• A proactive HR department dedicated to your health and happiness

Required Qualifications

• High school diploma or equivalent (required); college preferred
• Fluency in English and Cantonese, with B2+ proficiency or higher
• Ability to pass a language and interpreting skills assessment
• Minimum of 6 months experience in call center, customer service, or interpreting roles
• Excellent verbal communication, accuracy, and ethical judgment
• Capacity to think clearly and act professionally in fast-paced, emotionally charged situations
• Strong responsibility, integrity, and time management skills
• Comfortable with assertive communication and session control
• Basic computer proficiency, including typing and MS Office
• Quiet and distraction-free workspace conducive to active listening
• Stable home internet connection (cable, DSL, or fiber only)

Identity Qualification

Throughout recruitment and training, candidates must provide a valid government-issued photo ID. Failure to do so will disqualify applicants from consideration.

Preferred Qualifications

• Certification in medical, legal, or community interpreting (a strong plus)
• Experience with remote work tools and communication platforms

Remote Work Requirements

• Quiet, comfortable, and distraction-free workspace
• Desktop or laptop computer (Windows or Mac) with at least 16GB RAM
• Broadband internet (minimum 30 Mbps download / 10 Mbps upload) – cellular data/hotspots are not permitted
• Computer less than 5 years old with a functioning webcam
• Operating system: Windows 10 or newer / macOS Big Sur (OS 11) or newer

Who We Are

TransPerfect Connect is the world's leading provider of interpreting services, including Over-the-Phone Interpretation (OPI) and Video Remote Interpretation (VRI). We support communication in over 170 languages and uphold the highest standards of accuracy, professionalism, and client care. 🌎🤝

Please Note

While this role is remote, it is not flexible or 'work-at-your-own-pace.' Interpreters are expected to remain at their workstation, fully available for continuous calls. Multitasking or personal responsibilities during working hours are not permitted. A pre-scheduled, variable timetable is provided, with breaks and lunch periods assigned by our Workforce Management team.