TransPerfect Is Hiring A Bilingual Interpreter English Cantonese

Join TransPerfect Connect as a Bilingual Interpreter (English > Cantonese) 🌐

Make a meaningful difference by leveraging your language skills in a professional, supportive environment with flexible remote options.

About TransPerfect & Our Culture

At TransPerfect, our people are our greatest asset. With over 100 offices worldwide, each location offers unique opportunities and rewards, driven by a shared commitment to excellence and meaningful work.

Position Overview

TransPerfect Connect (TPC) is looking for highly fluent, professional bilingual speakers (English & Cantonese) with call center or interpreting experience. We provide comprehensive paid training to launch your career as an Over-the-Phone (OPI) and Video Remote Interpreter (VRI).

This role supports diverse industries including healthcare, legal, and financial services, allowing you to utilize your language skills to truly make an impact.

The Importance of Your Role

Interpreters at TPC play a crucial role by ensuring precise and culturally sensitive communication for limited-English speakers. Whether assisting during medical appointments or accessing essential services, your skills foster understanding and support real-world needs.

Ideal Candidate Profile

This is a structured, call center-style role requiring:

• A professional command of both English and Cantonese
• The ability to interpret complex conversations quickly and accurately
• Experience handling idiomatic expressions, specialized terminology, and emotionally nuanced discussions
• Strong active listening, emotional control, professionalism, and empathy
• The capacity to manage live calls under pressure while maintaining neutrality and confidentiality

Key Responsibilities

• Provide consecutive interpretation services across industries (medical, legal, customer service, etc.)
• Ensure accuracy, clarity, and impartiality, preserving tone, intent, and emotion
• Maintain confidentiality and neutrality at all times
• Manage call flow professionally, intervening respectfully when clarification is needed
• Demonstrate emotional intelligence during high-pressure or emotionally charged interactions
• Apply active listening, note-taking, and memory retention techniques for longer exchanges
• Stick strictly to the interpreter role, avoiding personal opinions or advice
• Participate in ongoing training, coaching, and feedback sessions
• Utilize basic computer tools (MS Office, internal platforms) to manage calls and logs

What We Offer

• Four weeks of paid comprehensive training (on-site or remote)
• Hands-on role-playing and coaching led by certified interpreters
• Ongoing development including advanced training options
• A chance to empower others and support critical conversations using your language skills
• Career growth in interpreting, QA, training, and leadership

Benefits

• Medical, dental, vision coverage, and 401k
• Paid time off, company-sponsored life insurance, short- & long-term disability
• Flexible spending accounts and private health insurance
• Supportive team environment and proactive HR department focused on staff wellbeing

Qualifications & Requirements

• High school diploma or equivalent (college preferred)
• Fluency in English & Cantonese (B2+ or higher)
• Pass a language and interpreting skills assessment
• At least 6 months experience in call center, customer service, or interpreting
• Strong verbal communication and bilingual accuracy
• Ability to think clearly and act professionally in dynamic, emotionally complex situations
• Reliability, integrity, time management skills
• Assertiveness and session control capabilities
• Proficiency with basic computer skills (typing, MS Office)
• Quiet workspace supporting active listening and concentration
• Stable internet connection (cable, DSL, fiber; cellular data/hotspots not accepted)
• Identity Qualification: Valid government-issued photo ID required throughout recruitment and training

Preferred Qualifications

• Certification in medical, legal, or community interpreting is a strong plus
• Experience with remote work tools and communication platforms

Remote Work Setup & Requirements

• Quiet, comfortable, distraction-free environment
• Desktop or laptop (Windows or Mac) with ≥16GB RAM
• High-speed broadband internet (minimum 30 Mbps download / 10 Mbps upload)
• Computer no older than 5 years with a working webcam
• Windows 10 or newer / macOS Big Sur (OS 11) or newer

Who We Are

TransPerfect Connect is the world's leading provider of interpreting services, dedicated to bridging communication gaps and empowering diverse communities worldwide. Join us to be part of a global team making a real difference! 🌎