ATHENA Consulting Is Hiring A Bilingual Human Services Specialist V

ATHENA Consulting is an award-winning staffing firm dedicated to serving state and local governments, focused on making lives better through exceptional staffing solutions. Explore the opportunity to join our team as a Human Services Specialist in Rockville, MD!

Overview of Athena

ATHENA Consulting is an award-winning staffing firm serving state and local governments. Our mission is to make lives better by engaging and supporting our clients and partners. We strive to be the most knowledgeable staffing partner, improving our employees’ lives by nurturing their talents and aligning them with customer needs. We prioritize customer service, accountability, and effective teamwork.

Position Summary

We are currently recruiting for a Human Services Specialist. This full-time role offers a pay rate of $28/hour and is based in Rockville, MD.

Essential Duties and Responsibilities

• Determine eligibility for all County Safety Net programs.
• Complete required clearances including SVES, MABS, Worker Number, and Prison Clearance.
• Upload and scan clearance and supporting documents into ECMS and EICM systems.
• Review 992 Alerts and contact customers to obtain necessary documentation and verifications.
• Track work activities using Excel spreadsheets and other systems as directed by the County.
• Complete HIPAA, ISATP, and Sexual Harassment trainings.
• Interview and assess eligibility for county safety net programs managed by the Maryland Department of Human Services.
• Process applications for public benefit programs and maintain open cases to ensure timely benefits issuance, continuation, or termination.
• Perform other related duties as assigned.
• Participate in developing departmental goals, objectives, and systems.
• Attend staff meetings, trainings, and seminars as required.
• Propose new approaches, policies, and procedures to enhance efficiency and service delivery.
• Collaborate effectively within an interdisciplinary team.

Note: Training for system access will be provided by OESS.

Required Skills and Abilities

• Spanish bilingual strongly preferred.
• Experience in human services or related fields.
• Ability to work under pressure and manage multiple priorities in a high-volume environment.
• Exceptional customer service skills, with ability to serve diverse, multicultural populations.
• Excellent organizational skills and attention to detail.
• Self-motivated with the ability to work independently.
• Strong teamwork skills within interdisciplinary settings.
• Excellent verbal, written, and listening communication abilities.
• Capacity to understand and follow established procedures and protocols.

Education and Experience

• High School Diploma required.
• Bachelor’s degree in a related field required.
• Minimum of 5+ years in human services, public health, eligibility programs, social work, community outreach, advocacy, or related administrative/program management/data entry roles.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Standard hours: Monday through Friday, 8:30 AM – 5:00 PM; additional evening and weekend hours may be required.
• Travel may be necessary.

What Successful Athena Employees Will Do

• Strive for excellence in their field.
• Represent ATHENA with professionalism.
• Proactively solve problems.
• Take accountability and follow through on commitments.
• Understand client needs and deliver exceptional service.
• Collaborate effectively with diverse, mission-driven teams.

Benefits of Working for Athena

Supportive Team Environment 🤝

A dedicated professional team committed to making your work and life better.

Health and Wellness Coverage 💙

• Cigna medical, dental, and vision insurance (eligible after 60 days).
• Long- and short-term disability insurance.
• Life and pet insurance.
• Supplemental health insurance through LLH (via Recuro).
• Recuro virtual health services (free for all employees).

Financial Benefits 💰

• 401(k) plan with generous employer match (eligible after 4 months; contributions start the 1st of the month).
• Paid weekly every Friday.
• Flexible Spending Accounts for medical and dependents.
• Paid Time Off (PTO): 15 days per year, accrued weekly from your first day, covering vacation, sick leave, and holidays.
• Recognized unpaid holidays (PTO optional): New Year’s Day, MLK Jr. Day, Presidents’ Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Veterans Day, Thanksgiving, Christmas.

Tools and Resources 🔧

• Employee self-service HR portal.

Additional Information ⚠️

This job posting provides a general overview of the role and requirements. It is not an exhaustive list, and reasonable accommodations can be requested.

Employment with ATHENA Consulting LLC is at-will and may be terminated by either party at any time.

ATHENA Consulting LLC is an Equal Opportunity Employer, committed to non-discrimination based on protected characteristics under applicable law.