Ingka External Is Hiring A Bilingual Gbo People Services Specialist

This role offers an exciting opportunity to join a dynamic team, supporting HR operations in a hybrid work environment with comprehensive benefits.

🔍 What You'll Need to Have

• Educational & Experience Requirements: University degree with 1 year of related experience, or a minimum of 3 years of relevant experience.
• Shared Services/Call Center Experience: 3–5 years in a large national company's environment.
• HRMS Software Skills: 1–3 years’ experience with SAP, HRMS, or similar HR software.
• Human Resources Knowledge: 1–3 years’ experience covering Payroll, Benefits, Compensation, or Recruitment.
• Legal & Regulatory Knowledge: Basic understanding of federal, state, and local employment and healthcare laws.
• Customer Service Skills: Proven ability to deliver excellent service via phone, email, and chat.
• Communication Skills: Strong oral and written abilities.
• Discretion & Confidentiality: Ability to handle sensitive information professionally.
• Time Management: Excellent organizational skills.
• Technical Proficiency: Competent with computers and applications, including Microsoft Office.
• Interpersonal Skills: Comfortable engaging with all organizational levels.
• Bilingual Abilities: Fluency in English and Spanish.

Job Details

• Type: Permanent, Full-Time, Hourly
• Hours Level: HL3 (34–40 hours/week)
• Availability: 11:30 AM – 8:00 PM Monday–Friday, 9:00 AM – 6:00 PM Saturday
• Work Model: Hybrid—3 days onsite at the GBO in White Marsh, MD, 2 days remote (Tues & Weds mandatory onsite)
• Location: Candidate must be able to commute to White Marsh, MD (No relocation offered)
• Pay Range: $21.92 – $30.97 per hour
• Benefits: Eligible

Note: The successful candidate may be required to complete a background check as part of the employment process.

📝 What You'll Be Doing Day to Day

• Capture and maintain all relevant co-worker lifecycle data in appropriate systems to meet operational objectives.
• Prepare HR documentation complying with legislation, SLAs, policies, and operational guidelines; update documentation as needed.
• Collaborate with stakeholders on HR activities to ensure accurate and timely personnel administration and P&C services.
• Seek guidance from relevant stakeholders to align personal goals with team objectives.
• Monitor service quality within your responsibility area and work with internal and external departments to address issues, in consultation with team leaders.

🌟 About this Work Area

IKEA values its people and strives to bring together diverse backgrounds to foster a spirit of togetherness. We believe that a variety of experiences makes us wiser and stronger, helping our co-workers thrive and contribute meaningfully to our business.

🚀 Apply Now!

At IKEA, caring for our co-workers and their families is a top priority. We offer a wide array of benefits to promote work-life balance, well-being, and future planning. Join our team and enjoy:

• Generous paid time off, holidays, and sick leave
• Early wages through WiselyPay
• Paid parental leave (up to 16 weeks)
• KinderCare tuition discount
• Retirement and bonus plans
• Co-worker discounts, meal deals, and referral bonuses
• Pet insurance
• Education assistance and learning programs
• Safety shoe reimbursement
• 24/7 telehealth services
• Dental and vision coverage
• Medical & Rx plans (minimum 20 hrs/week)
• A fun and inclusive work environment 🎉