Humana Is Hiring A Bilingual Dental Inbound Representative

Join Our Caring Community as a Bilingual Dental Inbound Contacts Representative! 🌟

Embark on a rewarding journey with Humana, where your voice makes a difference in the lives of our members. As the first human connection for many, you'll provide vital support and create trust through every interaction.

Role Overview

As a Bilingual Dental Inbound Contacts Representative, you will work remotely, reporting to the Inbound Contacts Supervisor and collaborating with the Consumer Contacts team. Your primary goal is to support members and providers by answering questions, resolving concerns, and guiding them through next steps—ensuring they feel informed and valued.

What You Will Do 🚀

• Handle 40+ inbound calls daily from members and providers in a dynamic call center environment
• Address various needs including benefit questions, service issues, and general inquiries
• Escalate unresolved grievances appropriately to ensure resolution
• Document all interactions accurately in internal systems
• Resolve routine to moderately complex issues following established guidelines
• Identify and escalate issues to the correct teams for further assistance
• Maintain high standards in quality, productivity, and customer experience

What Success Looks Like ✅

• Members feel heard, supported, and satisfied
• Issues are proactively resolved on the first contact whenever possible
• Complete, clear, and compliant documentation of interactions
• Empathy displayed in interactions, especially with frustrated customers
• Accountability maintained in every engagement

Use Your Skills to Make an Impact 🔧

Required Qualifications 💼

• Minimum 2 years of customer service experience
• Bilingual in English & Spanish, with fluent speaking, reading, and writing skills
• Reside in Central or Eastern Time Zone
• Genuine customer service mindset with a desire to help
• Experience documenting detailed customer issues
• Ability to assess support requests across multiple systems and escalate accordingly
• Skilled in interpreting and responding to customer needs
• Proven success in performance-driven environments

Preferred Qualifications ⭐

• Associate's or Bachelor's Degree
• Previous inbound call center or related customer service experience
• Healthcare industry experience

Training & Work Schedule 📅

Training Schedule: Starts on June 29, 2026, lasting 5-6 weeks, Monday through Friday, 8:30 AM to 5:00 PM Eastern. Attendance and punctuality are required, with your camera ON during training and meetings.

Post-Training Work Schedule: You will be assigned an 8-hour shift between 8:00 AM and 9:00 PM Eastern, Monday through Friday. Shift bidding occurs periodically based on business needs, performance, and tenure.

During the initial 180 days, attendance is critical for your development, with a strict policy against time off during the first 90 days and discouraged during the appraisal period. Proficiency in multiple systems and policies is developed over time, with a commitment to remain in this role for at least 12 months.

Additional Information ℹ️

Work-at-Home Requirements 🏡

• Minimum internet speed of 25 Mbps download and 10 Mbps upload; wired connection recommended
• Satellite, cellular, and microwave connections require leadership approval
• Employees in California, Illinois, Montana, or South Dakota will receive bi-weekly internet expense payments
• Humana provides necessary telephone equipment
• Dedicated, interruption-free workspace to protect member PHI/HIPAA data

Travel Expectations ✈️

Occasional travel for training or meetings at Humana offices may be required, even for remote employees.

Position Details 📊

• Scheduled Weekly Hours: 40
• Pay Range: $39,000 - $49,400 annually (may vary by location and experience)

Benefits 🌟

Humana offers comprehensive benefits fostering whole-person well-being, including:

• Medical, dental, and vision coverage
• 401(k) retirement plan
• Paid time off, holidays, volunteer leave, parental and caregiver leave
• Disability, life insurance, and more

Application Deadline 📅

Apply by May 1, 2026 to join our team and make a difference in our members' lives.

About Us 🌍

Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company dedicated to improving health outcomes through innovative insurance and healthcare services. We serve diverse communities, including those with Medicare, Medicaid, families, military personnel, and more. Learn more at Humana.com and CenterWell.com.

Equal Opportunity Employer ⚖️

Humana is committed to equal employment opportunities, prohibiting discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, disability, veteran status, and other protected classes. We also provide free language interpreter services. For more details, visit our accessibility resources.