Sherwin-Williams Is Hiring A Bilingual Customer Service Specialist

Join Our Team as a Customer Service Specialist! 🚀

Looking for a rewarding role where you can make a difference in customers' lives while growing your career? Sherwin-Williams is seeking dedicated Customer Service Specialists to deliver exceptional support and solutions to our wholesale and retail clients.

About the Role

As a Customer Service Specialist, you will work closely with customers to identify their needs, answer product-related questions, and recommend the best solutions. Your goal is to resolve customer concerns promptly, ensure maximum satisfaction, and uphold our high standards of product quality and store presentation. Achieving excellent customer service while meeting sales targets is at the core of this position.

Work Location: Store #5292, 9104 Baltimore Ave, College Park, MD 20740

Benefits & Perks 🎉

• Comprehensive health benefits including medical, dental, and vision coverage
• Flexible Spending Accounts (FSAs) & disability coverage
• Retirement & savings plans
• Generous time off packages such as personal leave, paid parental leave, medical leave, vacation, and holidays

We also prioritize your safety and security, implementing criminal history reviews to protect everyone involved in our operations.

Key Responsibilities

• Provide high-quality customer service to drive satisfaction
• Assist customers in-store and via phone by identifying needs and presenting suitable products and services
• Build trusting relationships with customers, both wholesale and retail
• Accurately process sales transactions according to company policies
• Achieve and exceed sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order records and product formulas
• Pull, tint, and mix products to customer specifications
• Stock shelves, set up displays, and ensure store cleanliness
• Assist with loading/unloading delivery trucks and making deliveries as needed
• Keep designated areas stocked and presentable
• Stay knowledgeable about product offerings and discuss options confidently
• Follow inventory control procedures and suggest sales improvements

Qualifications

Minimum Requirements ✅

• At least 18 years old
• Legally authorized to work in the country without sponsorship
• Proficient in English and Spanish (reading, writing, communication)
• Valid, unrestricted Driver’s License
• Ability, with or without accommodation, to lift up to 50 lbs regularly and 70 lbs on occasion
• Willingness to work flexible hours, including evenings and weekends
• If internal: meeting expectations rating and complete all HR eLearning courses

Preferred Qualifications 🌟

• High School diploma or GED
• One year of experience in delivery, retail, or customer service roles
• Previous experience selling paint and related products
• Experience operating tinting and mixing equipment

About Us

At Sherwin-Williams, our mission is to inspire and improve the world by coloring and protecting what matters. Our innovative paints and coatings make the places we live and work brighter and stronger. We believe your skills and passion can help us achieve great results.

We invest in our team through:

• Life — rewards, benefits, and health & well-being initiatives
• Career — opportunities for growth and skill development
• Connection — fostering an inclusive community and impactful contributions

Let's create your possibilities together! 🌟

Getting Started: Our Process 📝

Step 1 – Online Application

Visit our Careers page to find roles of interest. Allocate 15 minutes to set up your profile by entering or importing your details.

Step 2 – Digital Interview

Qualified candidates will be invited to complete a video interview via HireVue, answering behavioral questions at your convenience. Complete this step within 7 days of receiving the invitation.

Step 3 – In-Store Interview

Top candidates will be invited to meet with our team at a store, wholesale branch, or related location.

Additional Information & Equal Opportunity Commitment 🚀

We offer competitive benefits, and compensation is based on individual factors including experience and skill set. Our benefits overview can be found at MySW Benefits.

We are committed to fair hiring practices and promote equal employment opportunity regardless of race, gender, age, or background. As a VEVRAA Federal Contractor, we prioritize veteran candidates.

Note: Sherwin-Williams recruiters will never request payment or sensitive personal information during the hiring process.