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ViaPlus Is Hiring A Bilingual Customer Service Representative
ViaPlus is a pioneering global mobility company offering innovative transportation solutions that enhance revenue management and streamline multimodal mobility services worldwide. Join us in shaping the future of transportation with cutting-edge technology and exceptional customer experiences! 🚗🌍
About ViaPlus
ViaPlus is a global leader in the Intelligent Transportation Systems (ITS) market, specializing in revenue and services management solutions for the transportation industry. Our comprehensive technology platform, customer-focused operations, and data analytics enable high-volume transactions essential for seamless multimodal mobility. As a subsidiary of VINCI Highways, we are committed to continuous innovation and delivering a positive mobility experience for all users.
Our Expertise & Presence
- Over a decade of international experience in tolling and transit solutions
- Headquartered near Dallas, Texas, with offices across the U.S., France, India, and Ireland
- Part of VINCI Concessions, operating projects in 23 countries
Our Mission & Vision
We aim to provide fully automated, end-to-end transportation solutions that enhance revenue collection and operational efficiency, all while lowering costs and offering exceptional customer service.
Learn More
Visit us at http://www.viaplus.com
About Vinci Highways
Vinci Highways, a subsidiary of VINCI Concessions, is a global leader in the design, construction, and operation of highways, bridges, tunnels, and urban roads. Operating over 3,360 km of network across 15 countries, Vinci Highways emphasizes safety, performance, and providing drivers with a positive experience.
More Information
Follow us on social media: @VINCIConcess
Job Opportunity: Bilingual Customer Service Representative
Location:
Broomfield, CO — On-site position 🚧
Job Summary
The Customer Service Representative (CSR) will handle customer inquiries within our Service Center. This role requires excellent organization, attention to detail, and the ability to communicate effectively both orally and in writing. Flexibility with schedules may be necessary to meet company needs.
Core Responsibilities
- Promote positive relations with customers and colleagues 🤝
- Answer routine and complex customer calls daily 📞
- Gain knowledge of our database systems
- Communicate effectively with diverse audiences at all organizational levels
- Meet or exceed productivity, schedule, and quality standards 🎯
- Identify customer needs promptly and accurately
- Provide detailed information about products and services
- Update and maintain customer account records
- Resolve product or service issues through effective problem-solving
- Follow all company procedures and policies 📝
- Maintain professional, courteous interactions with customers
- Respond to web, email, and voicemail inquiries 📧📞
- Process incoming transactions and support center functions
- Demonstrate outstanding attendance and punctuality
Qualifications
- Excellent phone etiquette and communication skills 📱
- Strong interpersonal skills and customer focus
- Attention to detail and efficiency
- Ability to work both independently and in a team environment
- Proficiency in Microsoft Office programs 💻
- Fluency in Spanish (required) 🇪🇸
- High school diploma or GED
- Minimum of six months call center experience (preferred)
Additional Details
- No supervisory responsibilities
- Work environment is moderate to loud
- Requires occasional lifting up to 20 pounds
- Availability for varied shifts
Education & Experience
High school diploma or GED required, with preferred experience in call centers and bilingual Spanish skills.
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