TTEC Is Hiring A Bilingual Customer Service Representative

Embark on a rewarding journey with TTEC as a Bilingual Customer Service Representative (Cantonese-English) - Part Time. Join our award-winning team and help bring a human touch to business at the iconic Embarcadero BART station in San Francisco, CA! 🚆

About Your Potential with TTEC

Your potential has a home here with TTEC's acclaimed employment experience. Our employees have spoken — our purpose, team, and company culture make us a Great Place to Work in the United States!

What You'll Be Doing

If you love working with people and enjoy outdoor environments, this role is perfect for you! Your smile and quick, simple solutions can transform an average customer experience into an exceptional one.

During a Typical Day, You'll

• Interact face-to-face with Clipper customers, offering support and guiding them through various actions related to Clipper cards.
• Issue Clipper cards and add transit value using a custom Point-of-Sale system.
• Answer questions about using physical and mobile Clipper cards for transit payments across the Bay Area.
• Manage cash, commuter checks, and credit/debit card payments during your shift.

What You Bring to the Role

• Bilingual proficiency in English and Cantonese 🗣️
• Residency in San Francisco, CA, with willingness to work onsite at Embarcadero BART Station.
• Basic knowledge of Excel and computers.
• Cash handling experience.
• Ability to handle and deescalate customer service situations.

What You Can Expect

• Part-time hours: 20-25 hours per week, with 5-hour shifts.
• Monday – Saturday (Saturdays are required), between 7am - 7pm; Saturday shifts from 9am - 2pm.
• Support for your career and professional development.
• An inclusive, community-minded organization that encourages giving back.
• A global team of curious lifelong learners guided by our core values.
• Base wage starting at $22.06 per hour, plus performance bonus opportunities.
• More info available on our website.

More About Your Role

We are dedicated to equipping you with the skills and support needed for success. From your first training day through personalized webcam-enabled coaching and thousands of free courses, your growth is our priority.

And what truly makes you stand out is the caring and supportive nature you bring to help customers—an attribute that can’t be taught.

Join our TTEC community—a dynamic, global family—as you contribute to delivering exceptional customer experiences. You will report to the Team Lead.

We are regularly hiring for this role—your opportunity to make an impact is here!

About TTEC

TTEC is a global consulting, technology, and managed services company dedicated to helping brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day — starting with talented individuals like you. 🌍

We are proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce that respects and celebrates various cultures and perspectives within our global teams.

We aim to reflect the communities we serve by delivering outstanding service, innovative technology, and genuine humanity. Our employees are valued, feel a sense of belonging, and are encouraged to be authentic at work. Diversity is our strength, allowing different perspectives to create unique value.

Primary Location

US-CA-San Francisco

Job Title

Customer Care Representative