Public Consulting Group Is Hiring A Bilingual Customer Service Rep

Public Consulting Group LLC (PCG) is a leading public sector solutions firm dedicated to improving lives through innovative partnerships with health, education, and human services agencies. With a legacy dating back to 1986, PCG employs approximately 2,000 professionals across the U.S., serving clients in Canada and Europe. Our multidisciplinary approach enables us to tackle challenges, seize opportunities, and serve constituents effectively. Learn more about us.

Join Our Human Services Team

Our Human Services team supports state and municipal agencies in fulfilling their commitments responsibly and sustainably—benefiting children, adults, and families. Use your professional skills to build stronger communities and make meaningful, lasting changes in government organizations.

Services Offered

• Program Consulting
• Finance Consulting and Billing Services
• Applied Technology
• Outsourcing and Operations
• Strategy
• Project and Grants Management
• Assessments and Feasibility Studies

Registry Specialist Opportunity

We are seeking a Registry Specialist to support daily operations of the technical assistance and call center for the NJ Workforce Registry project, led by PCG for the New Jersey Department of Human Services, Division of Family Development.

General Duties

• Provide customer service and troubleshooting for Registry participants (early education and care providers, workforce, and technical assistance providers)
• Problem solve and brainstorm functionalities of the Registry
• Interface with program administrators and registry customers via phone and email
• Respond to daily calls and emails
• Manage phone coverage during assigned times

Registry Responsibilities

• Enter data into the Registry and member profiles
• Assist early childhood workforce with registry support and technical assistance on Registry and Learning Management System
• Process emails, applications, and verify education and professional development hours
• Inform clients about Career Lattice, Credentials, Apprenticeships, Scholarships, and Career Pathways
• Update existing registry data and information
• Provide technical assistance on registry features and functions
• Deliver excellent customer service

Additional Activities

• Support local programs and providers with registry functions
• Conduct training and technical assistance for stakeholders, including sponsoring agencies

Communications Responsibilities

• Foster collaboration to highlight the impact of education, training, and experience on quality
• Build relationships with key partners, such as regulatory systems

Requirements

Skills

• Strong organizational skills
• Exceptional attention to detail
• Excellent written communication skills
• Active listening abilities
• Proficiency with MS Windows, Excel, and Word
• Strong customer service orientation
• Ability to present information effectively to leadership, clients, and customers
• Effective time management in a fast-paced environment
• Fluent communication and interpersonal skills
• Proven analytical and problem-solving skills
• Strong file management skills (electronic and paper)

Experience

• Bilingual in Spanish and English
• Experience in help desk or call center settings (application support or client/customer service)
• Bachelor’s degree or high school diploma with three years of relevant experience

Preferred Experience

• Background in health & human services, childcare, or early childhood
• Six months call center experience or one year in customer service/office management

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Additional Information

This description provides a general overview of the role; it is not exhaustive of all duties or skills required.

Compensation & Benefits

Salary ranges from $20.00 - $21.25 per hour. Compensation varies based on location, role, skills, and experience. We offer benefits including medical and dental insurance, 401(k), PTO, parental leave, and bereavement leave. Please note, PCG does not sponsor work authorization for foreign nationals.

EEO Statement

Public Consulting Group is an Equal Opportunity Employer, committed to diversity and inclusion. We ensure fair treatment regardless of race, religion, gender, age, sexual orientation, disability, veteran status, and other protected characteristics. We celebrate individual differences, striving to create an empowering workplace where everyone can succeed.

Our policies are based on merit and business needs, with efforts to foster a respectful, inclusive environment.

PCG is a VEVRAA Federal Contractor and provides consideration for all qualified applicants without discrimination.